Skky Hotel Inc. Hiring for front desk hotel clerk at Whitehorse, YT Full Time

Business Equipment and Computer Applications

Word processing software

Multi-line switchboard

Internet

Central reservation system (CRS)

Work Setting

Hotel, motel, resort

Specific Skills

Take, cancel and change room reservations

Register arriving guests and assign rooms

Provide information on hotel facilities and services

Process group arrivals and departures

Process guests’ departures, calculate charges and receive payments

Investigate and resolve complaints and claims

Balance cash and complete balance sheets, cash reports and related forms

Answer telephone and relay telephone calls and messages

Clerical duties (i.e. faxing, filing, photocopying)

Provide general information about points of interest in the area

Follow emergency and safety procedures

Handle wake-up calls

Provide customer service

Assist clients/guests with special needs

Maintain an inventory of vacancies, reservations and room assignments

Security and Safety

Bondable

Transportation/Travel Information

Public transportation is available

Work Conditions and Physical Capabilities

Fast-paced environment

Work under pressure

Attention to detail

Standing for extended periods

Work Location Information

Urban area

Personal Suitability

Effective interpersonal skills

Flexibility

Team player

Excellent oral communication

Excellent written communication

Client focus

Dependability

Reliability

Organized