Ski Country Resorts Hiring for Office Agent at Breckenridge, Colorado Full Time

JOB TITLE: OFFICE AGENT

DEPARTMENT: Administration {Reservations/Front Desk}

REPORTS TO: General Manager

Ski Country Resorts opened in 1988 in Breckenridge, CO, and has been owned and operated by the same brother/sister team ever since! With over 30 years of experience running a business in this wonderful mountain community, Ski Country can promise you will not only love your job but you will feel like you are part of the family who owns it. Forget the corporate office environment and come see how feeling rewarded and valued in your job will empower you to new heights.

JOB DESCRIPTION

This position should maximize the guest experience while supporting inter-departmental communications. Agents should be meticulous to ensure that every arrival and departure has been accurately recorded following established company procedures. An expected goal is to deliver excellent customer service while creating a unique experience for the customer which makes them want to return to our company.

Communication Skills: This position requires listening to and working with people by phone (guests and co-workers), as well as in person. Your ability to listen, speak clearly, and communicate effectively is necessary. 

Attitude & Environment: This position can become stressful at times during busy seasons or times of day, and a positive, non-reactive, team-oriented mindset must prevail. Agents might have to deal with confused or irate customers. 

Technological Skills: This position requires the ability to perform a variety of computer-based tasks and should be filled by someone comfortable navigating new software platforms. 

A shortened summary of duties includes, but is not limited to:

• Prepare each day’s arrival and departure reports and facilitate these processes
• To deal efficiently and politely with all telephone, email, internet messaging, chat, and ‘in-person’ inquiries
• Fluency in our online operating systems and coordination of housekeeping, maintenance, and administration positions to clearly communicate unit-ready status to owners and guests
• Computer-based reporting, tracking, and assigned tasks
• Assisting with owner reservations, questions, work requests, etc
• Managing accurate key inventory for guest access and items for access like garage door openers, pool keys, parking permits, etc
• To attend training sessions, conferences, and team meetings as required and to be involved and contribute to these to develop yourself professionally
• Understand company policies and procedures to ensure the reservation has all details necessary and payment collected
• Assist other departments when necessary: this includes (but is not limited to) reservations, inspections, inventory management, data entry, etc
   

JOB REQUIREMENTS

TYPICAL PHYSICAL DEMANDS: 

• May be exposed to an activity that requires standing, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavyweight), and climbing stairs.
• Requires manual dexterity (i.e., repetitive hand/wrist, griping, and elbow motion).

TYPICAL MENTAL DEMANDS:

• Must be able to apply common sense understanding to carry out instructions and procedures. 
• Must be able to deal with moderate levels of stress. Will interact regularly with guests/owners, vendors, employees, and coworkers and therefore, must have excellent interpersonal skills.
• Organizational skills will assist in making the day-to-day of this position more enjoyable for all employees

ENVIRONMENTAL/WORKING CONDITIONS:

• May be exposed to outdoor environment (i.e., heat, cold, damp, rain, etc).
• Will be exposed to human contact, only 25% of properties currently have keyless entry.
  • Exposure to the outdoor environment and human contact would be incurred during check-in, check-out, vendor deliveries, going to and from units for inventory or tours, and other day-to-day activities.
• May have light exposure to cleaning chemicals, machinery, lifting, etc.
  • Assisting in cleaning personal working spaces as well as shared office surfaces such as copiers, printers, remotes, etc
• SPECIFIC SKILLS, KNOWLEDGE, AND EQUIPMENT SUGGESTED:
• Computer efficiency
• Customer service satisfaction
• Time management

Due to the nature of the property management and vacation rental industries, general flexibility in scheduling is requested; holidays and weekends are required.