SiteMinder Hiring for Desktop Support Analyst, Apple OSX Job at London, England Full Time

SiteMinder’s London is looking for a service minded individual to act as the first point of contact internally for SiteMinder across a variety of technologies to provide exceptional service to our geographically dispersed staff.

You will be responsible for setting up new starters, responding to all internal IT support issues, asset management and liaising with IT vendors. The role will involve high levels of problem analysis and using initiative to resolve issues quickly and accurately. We’re looking for a true self-starter who can juggle multiple priorities at the same time!

Working closely with the Regional IT Manager, Desktop Support team and ICT Director this role covers all 1st and 2nd level support in a Mac based startup culture.

This is a varied role where your initiative and proven troubleshooting experience will see you resolve IT enquiries in a timely manner to ensure you’re providing your colleagues with the best customer experience.

You will fit in to our start up culture if you are a true self-starter who can juggle multiple priorities with a smile on your face.

Who are SiteMinder

Ever booked hotel accommodation on Booking.com, Expedia or TripAdvisor? Chances are, you’ve used SiteMinder. Our goal is to liberate hoteliers with technology that makes a world of difference, and we do that by helping them find and acquire guests online.

We are the world’s leading guest acquisition platform for hotels, supporting 35,000 hotels in 160 countries to generate more than 87 million reservations on our platform each year.

What’s a typical day:

• Assisting our employees with the installation, configuration and usability of hardware, software and equipment
• Onboarding new users
• Being the first point of contact for internal IT support in London and Europe, ensuring you respond quickly and effectively to keep our operations running smoothly
• Maintaining the helpdesk system that prioritises the most important issues and ensuring that all issues are responded to, dealt with, recorded and communicated in an effective way
• Prioritising issues and demonstrating a strong solutions focused mindset in a fast paced environment
• Procuring new hardware and software, maintaining the asset register, and renewing licenses as required
• Enforcing SiteMinder’s standard operating environment policy
• Working with vendor support contacts to resolve technical problems with desktop computing, peripheral equipment, and software
• Conducting troubleshooting, testing and reporting as required

Your skills and experience:

• Ability to work remotely and also travel to our Hammersmith based office as required
• Strong knowledge of Apple OSX and a background of supporting Apple hardware
• Familiarity with Google Workspace and other cloud based applications such as Slack, Jamf, OneLogin and 8×8.
• Basic understanding of IT networks
• Ability to work independently and without supervision
• Holds a high level of integrity and professionalism understanding the importance of confidentiality
• Great capacity for customer interaction, escalation and conflict resolution
• Willingness to work above and beyond to get resolutions to issues and stay back when needed
• Approach everything that is thrown at you with gusto, energy, and dedication
• Helpful, encouraging and respectful to team members and anyone who you interact with
• Awesome communicator, who loves regular open, transparent communication with unquestionable work ethic
• Thrives in a fast-paced, agile and dynamic environment
• Able to analyse problems, determine cause and reach a resolution

SiteMinder Values:

• Think customer – See everything from the customer’s perspective
• OK is not OK – Make what you do great, challenge the status quo, innovate
• Be in the game – Passionate high performers – no spectators
• Own it, finish it – Be decisive, accountable
• Be candid – Have regular, open and sometimes difficult conversations

Does this job sound like you? If yes, please apply with a copy of your resume and our Talent Acquisition team will be in touch.

Why join SiteMinder ?

See where the tech magic happens at SiteMinder HQ – the home of our product and development teams. We’re the trailblazers of our industry and our enemy is closed thinking, so you’ll have the chance to be creative and question the status quo.

Every day, you’ll have new problems to solve – and meet new people to learn from. Our executive team and global functions are based in Sydney, so you’ll benefit from access to leaders and collaboration with people from all walks of the business. We continue to grow rapidly and we’re committed to supporting the learning you need as you grow with us.