Sitel is Looking for Customer Service Representative Full Time

We’re creating an opportunity for to learn, lead and grow in your career! You would be working for one of the Top 4 Professional Sports Leagues. After applying, you’ll complete our video interview where we’ll get to know each other better. Be sure to look for an email from HireVue for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group® has more than 20 years of experience hiring for our customer support roles – our modernized application technology benefits our customers and you!

*With your job application, you may see some communications come from Sitel Group as well as SYKES.

Location Requirements: Must legally reside in Canada.

Core Responsibilities

• Able to drive customer satisfaction through voice, chat, and or email communications
• Can multi-task and navigate through multiple systems
• Are eager to advance your career with a reliable company
• Excellent writing, grammar, and communication skills

Work with Us and You’ll Enjoy

• Hands on, paid training
• Work from home benefits include saving time, money, and the environment
• Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off
• Growth opportunities through various development programs
• SITEL Fit wellness program
• Job stability
• Life long skills and experience
• Excellent work culture

Qualifications

• You are 18 years of age or older
• You have a high school diploma or GED equivalent
• You can pass a criminal background check
• You work well with a team or independently
• You are able to commit 40 working hours per week

Equipment and Internet Requirements

• Internet speed – 5.0 Mbps download speed and 3.0Mbps upload speed
• Home Router with wired link to PC
• Monitor

About Sitel Group

SYKES is now a part of Sitel Group! As a leading global provider of customer experience (CX) products and solutions, Sitel Group empowers brands to build strong customer relations by creating meaningful connections that boos brand value. Our digital or voice based solutions deliver a competitive edge across all customer touchpoints. With 160,000 plus global employees working from home or from one of CX hubs, we securely connect best loved brands with their customers over 8 million times a day in 50 plus languages. For over 40 years, our award winning culture has been dedicated to improving the customer experience.

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.

EEO Statement

Sitel Group is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be sure in order to provide an positive and accessible candidate experience.

Please note that Sitel Teleservices Canada Inc. Headquarters is based in Ontario. Any other position would be a remote position

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: Remote