Education

Associate’s degree

Skills

Microsoft Excel
Human resources
Organizational skills
HRIS
Communication skills

Benefits

Casual dress
Wellness program
Disability insurance
Dental care
Paid time off

Language

French

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

Job Summary

This position serves as a member of our People Services Team and is responsible for managing and administering Sitel Group’s benefit plans from life insurance to health insurance and retirement plans. Administers the benefit plans for US and Canada and ensures these plans operate according to plan documents and government regulations.

You Will

Be responsible for ensuring accuracy of premium calculations, accruals, and deductions. Also responsible for setting and updating deductions as necessary within the HRIS
Be responsible for the reconciliation of benefit premium reports with vendor invoices and ensures timely and accurate payment of such
Act as a subject matter expert for escalation of employee benefits inquiries and complaints to ensure a quick, equitable, and courteous resolution
Audit data entry from all locations and resolves discrepancies.
Work closely with the benefits COE and vendors to ensure process compliance
Be responsible for customer service of benefits overseeing, resolving issues, and working directly with COE’s to ensure reasonable timeframes for issues resolution
Develop strong working relationships and collaborate with a cross-functional group of partners, both internal and external
Work collectively with Payroll and HRIS to ensure the proper deductions (and/or adjustments) is taken for final pay processing
Be responsible for understanding, interpreting, and complying with all state, federal and provincial laws related to health and welfare plans for North America
Assist in identifying inefficiencies and areas in need of improvement

You Have

Minimum 3 years working in an HR role with experience in Benefits Administration to include medical and dental plans, retirement plans, health savings accounts, flexible spending accounts, life, AD&D, short and long-term disability, FMLA, State and Provincial leave policies, and LOA management
French speaking is a plus
An Associate’s or equivalent degree or any equivalent combination of related training/education and experience; Professional Human Resources (PHR) certification preferred
Strong knowledge of Excel and experience navigating online systems
Strong attention to detail, excellent analytical, problem-solving skills and organizational skills
Ability to work effectively in a climate of ambiguity and changing priorities.
Discretion and confidentiality required.
Excellent interpersonal, analytical, and written communication skills
Strong organization and time management skills

Our Perks

Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.
GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.
WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
BE BOLD, BE YOU. #SitelLife represents our commitment to our people – to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.

Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Job Type: Full-time

Benefits:

Dental care
Employee assistance program
Life insurance
Paid time off
Vision care

Schedule:

8 hour shift
Weekend availability

Apply Now

Sitel is Looking for Benefits Analyst Full Time

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Sitel is Looking for Benefits Analyst Full Time

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