Sitel Hiring for Customer Service Representative Full Time

**New Quick and Painless interview process.

Get in on the ground floor of an amazing career! We’re excited to announce that SYKES is now a part of Sitel Group, one of the largest global providers of customer experience (CX) products and solutions. After you apply, you may see communication from Sitel Group as well as SYKES.

Become a Customer Service Representative and join an elite team of high-volume customer service professionals and support industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world’s top brands. This job is better than a warehouse because you don’t have to be on your feet all day. In this position, you will:

• Problem-solve and connect with customers by phone via inbound calls; no sales
• Strive to meet and exceed metrics while providing excellent customer service.
• Drive customer satisfaction through voice, chat and/or email communications.
• Multitask and navigate through multiple digital systems
• Read client legal disclosures verbatim

Meet the recruiters and tell us your career goals! We’ll match you with the work that fits you. Please don’t miss the great opportunity for our on-site interviews available Monday-Friday!

Location Requirements: Must reside within driving distance of our Fort Smith, AR location. You will be working onsite at 4600 Towson Ave #275, Fort Smith, AR 72901

Your position is:

• $17 per hour
• 100% paid training at $15 per hour.
• Full-Time, 40 hour/week schedule
• Full benefits – including medical, dental, vision, and life insurance, company matched 401K, and generous paid time off
• Grow your career – there are opportunities for you to advance to the next step

You are perfect for this role if you have:

• A high school diploma or GED equivalent
• An ability to connect with customers, and offer helpful solutions, with empathy
• Excellent listening, verbal and written communication skills
• Basic PC navigation skills, including search engine experience, browser navigation, typing in URL’s, completing online forms, etc.
• An ability to work evening and weekend shifts
• Ability to work well with a team or independently

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center

Work Location: One location