Sitel Group Hiring for Manager Human Resources 1 at Plymouth Full Time

Derriford, GB, PL6 5AA

Manager Human Resources 1

Human Resources

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local start-ups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Job Summary

Working within a hybrid role serving sites based in Exeter and Plymouth the role serves as the functional leader for one or more key HR responsibilities with major focus on associate relations, compliance, training, engagement and other HR functions.

Responsible for designing and implementation of project, strategy and planning, such as Implementing effective people strategies that build people capabilities improve the employee experience of the organisation as a workplace and support business growth.

Principal Accountabilities

Supports Senior Leadership Team through periods ramp-up

To advise, coach and support on all Employee Relations issues affecting the business including re-organisation, sickness absence, disciplinary, capability, grievance meetings, poor performance etc

Manage complex ER and Capability cases and support Performance Development Plans

Plans associate relations goals and action items to meet site goals and improve employee retention.

Analyses past performance and recommends appropriate actions.

Ability to maintain a high level of professionalism and integrity.

Recommends solutions and follows up as needed.

Proficient user of MS Suite (including Word, Excel, Teams and Outlook).

Ability to navigate the Internet and corporate Intranet, including how to search and research.

What you’ll need in order to be successful

Generally 5 or more years progressively responsible experience as a Human Resources Manager.

Generalist, or Specialist with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment.

Experience managing, coaching, and developing others.

Experience demonstrating extensive knowledge, interpretation, and application of employment laws.

Extensive knowledge of employment law

Demonstrable experience if delivering HR training and development programs.

Strong stakeholder management experience

Experienced in leading positive change.

Call Center industry experience preferred.

Degree or equivalent required.

CIPD qualification required

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Manager Human Resources 1

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