Sitel Group Hiring for Customer Care Specialist at Quebec City, QC Full Time

As a Customer Care Specialist, you will deliver exceptional experiences every day for one of the fragrance industry’s best-known brands! Not only do you get to be part of an organization that encourages every team member to Learn, Lead & Grow, you get major perks and discounts, too! This opportunity is a work from home role.

About the Position:
Service customers through answering e-mails, phone calls, and chats

Utilize selling skills to make effective recommendations

Assist clients with navigation of our website and selecting internet options

Navigate UPS tracking issues and editing order issues

Build and sustain relationships across the Care Center

Exercise clear communication with various care center partners, leaders, and peers

About the Benefits:
Employee discounts

401K retirement plan with company match

Growth opportunities through various development programs

SitelFit wellness program

Job stability

Life-long skills and experience

Excellent work culture

Required qualifications, skills and experience

About You:
Want to drive customer satisfaction through voice, chat, and/or email communications

Have the ability to multi-task and navigate through multiple systems

Are eager to advance your career with a reliable company

Excellent writing, grammar, and communication skills

Are 18+ years of age

Have a high school diploma or GED

Can pass a criminal background check

Have 1 -2 years of service, sales, and/or retail experience

About SYKES

Why Sitel

Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions! As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. At Sitel, we believe happy associates are successful ones. That’s why we give our people the tools and freedom to learn, grow, have fun and be themselves. Our employee promise includes a strong company culture, ample rewards and recognition and opportunities for professional and personal development.

Apply today and experience a-day-in-the-life at Sitel!

EEO statement

At Sitel, our talent is our strategic differentiator. By bringing a diversity of perspective through our people and ideas, we create an environment of support and learning where all of our differences are valued. Sitel is proud to be an Equal Opportunity workplace.