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About The Position
Join Our Dynamic Team at Heart of America Eye Care! Are you a motivated leader with a passion for healthcare management? Heart of America Eye Care is looking for an enthusiastic Clinic Manager to oversee our fast-paced, multi-location Ophthalmology practice. This is a fantastic opportunity to thrive in a professional and supportive environment that values work-life balance.
Requirements
- High school diploma or equivalent required
- Minimum of 3–5 years of experience in an ophthalmology or medical practice setting
- Strong leadership, communication, and interpersonal skills
- Excellent organizational abilities and attention to detail
- Ability to manage competing priorities and meet deadlines
- Team building and conflict resolution skills
- Proficiency with basic IT troubleshooting and computer systems
- Composure in high-pressure and fast-paced environments
- Ability to provide constructive feedback and foster a collaborative culture
- Ability to frequently lift/move up to 15 pounds and occasionally up to 50 pounds
- Able to walk a minimum of two blocks and frequently transition from sitting to standing
- Manual dexterity for typing, writing, reaching, and squatting
- Must have the ability to see clearly and communicate effectively
- Extended use of computer and telephone equipment daily
Nice To Haves
- Associate’s degree or two years of college coursework preferred
Responsibilities
- Supervise and support all clinic and optical staff at the assigned location
- Lead regular team meetings to communicate goals, updates, and expectations
- Promote a positive work culture through team-building and recognition efforts
- Conduct timely performance evaluations and coaching conversations
- Ensure staff are trained in collecting payments, co-pays, and balances at time of service
- Monitor front desk workflows and collection metrics
- Address billing questions and payment concerns with professionalism
- Manage appointment schedules to maximize clinic productivity and minimize downtime
- Oversee patient flow and coordinate real-time schedule adjustments as needed
- Review appointment data to identify trends and areas for improvement
- Uphold a high standard of patient care and service excellence
- Promptly resolve patient concerns and service issues
- Implement and act on patient feedback initiatives
- Ensure a clean, welcoming, and organized clinic environment
- Ensure compliance with company policies and procedures
- Train and onboard new front office employees
- Manage staffing needs and coordinate daily coverage
- Support equipment functionality and resolve basic IT issues (e.g., printers, phones, computers)
Benefits
- Excellent health insurance benefits, including counseling and support services
- Generous 401k matching program
- Paid time off
- Paid holidays