SinglePoint Group International Hiring for Full Time Customer Service Representative (Contact Centre – Remote) at Winnipeg, MB Full Time

Actively looking for applicants based in Manitoba for a Completely Remote Position.

Train from home and work from home. We offer PAID TRAINING, and a COMPETITIVE SALARY.

Successful candidates must provide and use their own equipment. As a condition of employment, the device must meet the requirements. Interested applicants are required to provide proof of minimum specs (outlined below) by attaching their validated completion. We offer a TAX FREE equipment reimbursement program of up to $200.

Compensation: competitive hourly wage and eligible for bonuses and full commission

We have permanent full-time opportunities and the schedule we are currently hiring for is 5 days a week with a rotational schedule between the business operating hours of:

Monday to Sunday: 8am to 10pm EST (7am to 9pm CDT)

This position starts on December 19th, successful candidates MUST be available to start

Responsibilities

• Assist customers who are inquiring about new products and services
• Assist with customer related billing solutions in an engaging and professional manner
• Document customer accounts accurately
• Marketing new products to existing customers
• Resolve customer account discrepancies
• Respect and uphold privacy and protection of customer information
• Meet and exceed individual targets and performance expectations with the opportunity to earned additional compensation

Qualifications

• Must bring your own device. The device must:
  • Support Windows 10 (1803 or higher)
  • Have at least 8GB of RAM (memory)
  • Have at least 500MB of free space (storage/HDD)
  • Minimum internet speed at least 10mbps
  • Webcam
• Ability to work flexible shifts
• Strong organizational and active listening skills to determine appropriate course of action
• Strong attention to detail with excellent written and verbal communication skills
• Strong computer and data entry skills
• Experience working in customer service. Experience in accounts receivable or contact center experience is an asset
• Ability to multitask in a fast-paced environment
• Sales experience is an asset

Perks

• Never come into the Office – train and work from home within Manitoba
• Monitor reimbursement program up to $200
• Tier wage model based on tenure
• Monthly contests with cash and prizes awarded
• Benefits/Health Care Spending Account
• Fun and Engaging Work Culture
• Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more!
• Career and Leadership Development – we are looking for top talent individuals that can grow with us!
• In depth training at the start of employment with continuous development and ongoing training throughout
• Rotational work schedule

Thank you for your interest, however only individuals qualifying for this role will be contacted for an interview.

Join a winning team today!

We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process. #1