Simplyhealth Hiring for Customer Service Administrator – Short Term FTC’s available Job at Winchester, England Full Time

Fixed Term Contracts available until 31st October 2021

Do you enjoy working as part of a team and prefer the back office side of Customer Service?

If the answer is yes, this may be just what you’re looking for.

Our Customer Service department is at the heart of what we do, which is helping people and make the most of life through better everyday health. Our Customer Service Administrators play a crucial part in this by processing administration in a timely and accurate manner which supports the overall delivery of the customer experience with Simplyhealth.

You’ll be:

Processing changes to database records and administering requests accurately, ensuring Simplyhealth contact management systems are kept up to date.

Meeting agreed productivity requirements such as the volume of updates/amendments along with processing customer requests accurately so the quality is right first time.

Ensuring deadlines are met, customer expectations are exceeded and procedures are created and updated for every process.

Taking full ownership of queries and following them through to a successful outcome.

Working 35 hours per week – Our administrators work 9am – 5pm Monday to Friday.

Please note this role will be home based until further notice due to COVID-19.

To be successful in this role you’ll need:

• Previous administration experience
• Microsoft Office skills with a good understanding of Excel
• Excellent attention to detail
• Strong levels of accuracy
• Excellent verbal and written communication skills

In Return

As well as a competitive basic salary you’ll receive:

• 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
• Financial allowances to support with homeworking
• Group annual bonus (discretionary) up to 5% of annual salary
• A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways
• A yearly allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, fitness accessories and more
• Free Simplyhealth Cash Plan or Dental Plan
• 4 x Life Assurance

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.