Simplistic, LLC Hiring for Customer Service Agent at Hartford, CT Full Time

For remote roles based inside of the United States can sit in any of the following 22 states: AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, MI, MS, MO, NC, NJ, NY, OK, TX, UT, VA, and WA. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Simplistic is looking for a Customer Service Agent to support our Customer Support Team. The Support Team is so much more than customer service. Using chats, phone calls and emails, you’ll be there to listen, teach, problem solve and explore growth opportunities with Simplistic merchants. You are a business coach, helping merchants reach their full potential.

As a Customer Service Agent, you will play a crucial role in helping the rapid growth of Simplistic while constantly looking for new ways to impact and disrupt markets. You will be the first point of contact in providing the best business guidance for our merchants to sell their products and services online and offline; increasing the confidence of our merchants to grow and develop their business. All Customer Service Agents work a combination of weekdays, weekends and holidays in a full-time capacity. You will do all of this whilst working from home with the equipment that we provide.

About Simplistic:

We are an eCommerce design, development, and optimization agency for D2C brands on the Shopify/Shopify Plus platform.

As one of the founding Shopify Plus partners, we pride ourselves on being forward thinkers and experts in all things Shopify. Our expertise is under constant renovation to keep us at the forefront of the D2C eCommerce landscape.

Our mission is to craft tailored digital experiences to suit the voice and needs of each client. Best-in-class service and thought partnership allow us to establish long-lasting strategic relationships with our clients.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Additionally, we believe in transparency in compensation. Total compensation for this role includes a base salary range of $36,000 – $40,000

As a CUSTOMER SERVICE AGENT this role could include:

• Adhering to a daily schedule that includes a mix of phone calls and emails
• Ensuring merchants have a quick response time by staying on top of your assigned tickets, with same-day ticket review
• Acting as a business coach and thinking about the merchant’s business holistically when offering process improvement solutions
• Completing essential follow-up documentation after each interaction, maintaining updated records of all customer interactions in CRM/CS Platform
• Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses
• Assist Flash Account Managers as requested (e.g., quality assurance, team s, etc.)

Required Competencies

• Available to work full-time on a rotating schedule with varying 10-hour shifts starting anytime between 7:00 am – 11:00 am in your local timezone. This includes working weekends and holidays
• Extensive experience providing exceptional customer service in a contact center, retail or service environment
• Have appropriate remote work set-up – such as a quiet space, stable internet connection, and a back-up location in case of issues with the primary location
• Ensure privacy and security practices are followed at all times for both merchants and Simplistic
• Proficiency with technology paired with excellent typing skills.
• Communicates structured information in a clear, concise, and organized fashion
• Possess high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism
• Very strong attention to detail and organization skills
• Self-starter and ability to work in a fast-paced, ever-changing environment

Preferred Competencies

• 1+ years of experience utilizing Zendesk
• Proficient with Google Suite (Including Google +)
• Experience operating in an e-commerce or agency environment