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Software
SilverFox group Inc. Hiring for user support technician at Mississauga, ON Full Time
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Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide business systems, network and Internet support to users in response to identified difficulties
Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Repetitive tasks
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Tight deadlines
Ability to Supervise
1 to 2 people
Personal Suitability
Initiative
Effective interpersonal skills
Accurate
Team player
Excellent oral communication
Excellent written communication
Client focus
Judgement
Organized
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide business systems, network and Internet support to users in response to identified difficulties
Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Repetitive tasks
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Tight deadlines
Ability to Supervise
1 to 2 people
Personal Suitability
Initiative
Effective interpersonal skills
Accurate
Team player
Excellent oral communication
Excellent written communication
Client focus
Judgement
Organized