SIGA Hiring for Customer Service Specialist at Saskatoon, SK Full Time

Job Description: *
Main Duties*
Reporting to the Casino Shift Manager, this position ensures that the customer facing services are provided to casino guests by supervising Guest Services department staff and activities.
Responsibilities include: Monitor specific Guest Services department responsibilities, processes, procedures and policies. Customer services include: shuttle services, coat check, Players Club and Marketing initiatives. Assist the Regional Marketing Managers with coordination of promotions and on-site entertainment events. Assist department management with scheduling, staffing, and performance issues. Monitor communication policies, procedures and standards relating to customer experience. Administrative responsibilities of reporting, inventory control and department needs. Oversee Convenience Services, such as group bookings, advertising schedule and coat check. Participate in other projects and activities as required, in support of customer service initiatives.
Conditions of Employment

• SIGA reserves the right to perform post-incident and/or reasonable cause drug and alcohol testing for any employee violating Drug & Alcohol Policy A04-607 where deemed necessary by management whom have completed SIGA’s Supervisor & Manager Drug & Alcohol Training course.

Job Requirements: *
Education*
Successful completion of a one-year certificate or diploma in Business Administration, Marketing, Human Resources or a related discipline.
Experience
Minimum of one year directly related customer service experience in the transportation, hospitality or guest services industry, including supervision and training of personnel, and assisting with marketing functions.

Job Type: Full-time

Work Location: Multiple Locations