Global Business Services (GBS)
The H2R Admin Support role sits within GBS Hire 2 Retire services. The role involves working closely with various Stakeholders, Service Providers and wider HR teams. The role requires a flexible approach to a variety of activities such as employee lifecycle processing, payroll processing, contributing to project activity, continuous improvement and providing our customers with excellent service and a great experience. You need exceptional communication skills, the ability to work independently and be proactive with a positive and calm approach to managing priorities in a busy environment.
What are my responsibilities?
Upskill on various topics covering employee lifecycle to include Onboarding, Offboarding, Payroll, technical support and end to end query handling
Provide proactive support to assist the smooth running of the service line ensuring customer service excellence is at the forefront of all that you do
Be responsible for your own workload as well as that of the team by taking ownership of case work, tasks and other activities
Maintain process documentation and review regularly
Seek ways to improve both yourself and process activity and champion various topics whether BAU or project related
Support colleagues and promote a one team mentality
Analyse and resolve technical system queries and/or error reports
To perform other duties as and when required
Support various projects independently and as part of a wider team
What experience do I need for the role?
Skilled in MS Office including: Word, Excel, Outlook
Knowledge of HR/Payroll systems would be an advantage: SAP, C-ontact, Resource Link
An understanding of the employee lifecycle would be an advantage
Experience of working under pressure in a fast-paced environment would ensure you are prepared for working in a busy team
A flexible approach in all aspects of the role
The ability to take ownership and see things through to resolve
Organization: Global Business Services
Company: Siemens plc
Experience Level: not defined
Job Type: Full-time
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