Siemens Canada Limited Hiring for Customer Service Specialist, Client Services at Montréal, QC Full Time

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.

Solve the world’s most significant problems – Be part of exciting and innovative projects.

Engaging, challenging, and fast evolving, cutting edge technological environment.

Opportunities to advance your career and mentorship programs on a local and global scale.

Competitive total rewards package.

Profit sharing available.

Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.

Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.

Participate in our celebrations, social events and offsite business events.

Opportunities to contribute your innovative ideas and get paid for them!

Employee perks and discounts.

Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2018, Canada’s Top Employers for Young People 2020 and Greater Toronto’s Top Employers 2021

What will you do?

Your role in the Smart Infrastructure division will be to answer calls from business and utilities customers in an effort to understand their needs and respond appropriately. You will dispatch repair technicians as needed to ensure the customer’s objectives and satisfaction while contributing to the division’s profitability.

Your primary responsibilities will include:
Receiving customer service calls

Coordinating service visits between customers, sites and technicians

Managing service calls in the computer system

Optimizing the allocation of work hours

Supporting the billing and technical teams in their communications with customers

All other related tasks.

What will you need to succeed?

Minimum three (3) years of experience in a customer service position

Experience in a call center is a strong asset

Very good knowledge of French both written and spoken

Very good knowledge of English both written and spoken

Experience in the coordination of service calls an asset

Experience with SAP or any other business resource planning system an asset

Experience in the building technology service industry an asset (automation, fire and safety)

Skills and abilities :
Able to understand the customer’s needs and provide an effective response

Good spoken and written communication

Regard for quality in accordance with the established standards

Able to work independently under minimal supervision

Proven organizational and analytical skills, effective planning and prioritization

Motivation and efficiency under pressure

Good sense of empathy

Team spirit;

About us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Siemens Canada is a technology leader providing comprehensive solutions for Smart Infrastructure and Digital Industries. We make real what matters by setting the benchmark in the way we electrify, automate and digitalize the world around us. Ingenuity drives us and what we create together in yours.

Making a difference together we raised $757,000 towards charitable contributions, support over 23 non-profit organizations and planted 1,100 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Organization: Smart Infrastructure

Company: Siemens Canada Limited

Experience Level: Mid-level Professional

Job Type: Full-time

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca.

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour ce poste.

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