shortstravelcom Hiring for Account Director, NCAA Commercial & Charter Air Full Time

Short’s Travel Management (STM) is a family-owned, women-owned, private corporation. We are sports travel experts specializing in team travel, recruiting travel, group hotels, bus charters and air charters servicing hundreds of athletic departments each year. We move more student athletes than any other travel management company. STM’s mission is to enhance the experience of getting there, being there, and coming home. When you win, we all win!

The STM team strives to drive innovation, provide excellent service, and display teamwork, passion and dedication throughout the lifetime of our relationships. STM works with clients to customize travel programs to create efficiencies and maximize the value of our products and services.

The Position is based in Waterloo, IA. Remote candidates will be considered, with some travel to Waterloo required during November, March and May.

Mission: As Account Executive for NCAA Scheduled & Air Charter Operations, the role is responsible for coordinating operations, customer service functions and client/vendor relationships that support ongoing NCAA championship travel needs.

Outcomes/KPIs:

• Assist Operations Manager and Charter Coordinator(s) with core functions and competencies as they relate to customer service, regardless of standard business hours as measured by customer satisfaction and successful issue resolution.
• Act as the liaison between the NCAA and Short’s Travel, commercial and charter air carriers, FBOs and other service providers. Keep all parties fully informed of travel requirements as measured by accuracy of details and responsibilities between parties.
• Negotiate with commercial air carriers on annual contracts, amenities and concessions best fitting NCAA travel needs.
• Work with charter providers on dedicated fleet for each season, with focus on safety, best pricing, service and performance standards that are adhered to. Continue to seek out all possible opportunities for safe and effective suppliers in the charter market. Demonstrate creativity in strategy.
• Provide accurate and timely communication regarding details of flights, ground handling, catering, etc.
• Research and meet with FBOs prior to large incoming events to select those that can provide top notch services and ensure that all details are arranged and coordinated appropriately.
• Possess a strong work ethic with a willingness to take ownership and responsibility of multiple tasks, as required.
• Liaise with IT staff on process and portal improvements for greater efficiency for internal staff, external suppliers and NCAA membership.
• Travel, as necessary, to meet with NCAA and charter suppliers regarding charter needs and services.
• Strong financial acumen, Excel skills and data analysis experience to drive decision making. Work with necessary partners to merge technology and data to enhance real time data.

Key Competencies

• Positive Energy & Enthusiasm
• Self-motivation/Drive
• Work Ethic / Ownership
• People-centric Leadership to Motivate and Create Camaraderie Amongst Staff.
• Relationship Building
• Objective Listening
• Collaborative Style
• Critical and Analytical Thinking
• Commitment to Continuous Improvement

Technical Skills:

• Must have broad understanding of general business concepts and disciplines including finance/accounting, corporate card programs, etc.
• Experienced Microsoft Office skills specifically including Outlook, Word, Excel, and PowerPoint
• Ability to learn the Short’s Travel portal system, charter bid process, database maintenance
• Ability to discuss, strategize and implement technology efficiently and effectively
• Experience working with IT to prioritize IT projects and development to enhance end user experience and/or data analysis
• Remote work sites must have dependable high-speed internet.

Requirements:

Qualifications

• Bachelor’s degree or equivalent experience in aviation management required.
• Minimum 10 years’ experience working with commercial and/or charter air carriers required.
• Maintain the highest levels of honesty and integrity, without exception.
• Maintains the highest possible level of confidentiality on behalf of the company.
• Strong executive poise and presence with leadership skills and experience managing a team of 15 or more.
• Ability to analyze and on critical data for decision making.
• Strong organizational skills & attention to detail.
• Excellent written and oral communication and interpersonal skills.
• Highly polished presentation development and delivery skills.
• Ability to assess and communicate opportunities for cost avoidance and revenue generation.
• Accessibility outside of normal work hours and on weekends while flights are operating.
• Self-starting leader with ability to focus on goals, relationship building, problem solving and mentorship of staff.
• Ability to travel 7-10 days at a time in support of NCAA major events if necessary.

Compensation & Available Benefits:

• Competitive salary commensurate with experience
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k) plan
• Vacation/Paid Time Off

Short’s Travel Management is an EOE employer.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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