Shopify Hiring for Talent Support Operations Lead, EMEA & APAC (Remote, EMEA) Job at London, England Full Time

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across EMEA where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

At Shopify, people are the lifeline of the company. Our various teams help keep our employees supported, compensated, growing and learning, so that they can perform to the best of their ability. We, the Talent team, keep the pulse of the organization and continue to strengthen from within by building the Shopify environment.

We’re looking for someone special to join the Talent Support Operations team as a Talent Support Operations Lead for the EMEA and APAC regions. Our Talent Support Operations team impacts those memorable moments in a candidate and employee journey at Shopify. From reach outs to short list interviews, how and when they receive their job offer, day to day questions supporting them through constant change and iteration, all the way through to their last day at Shopify. Our mission is to deliver a human-centered, consistent candidate, employee and Talent experience so Shopify can continue to grow and make commerce better for everyone.

In this role you will be:

• Leading a team of Employee Support, Talent Systems and Recruitment Coordination for EMEA and APAC

• Using relevant context and expertise to provide support and strategic direction to your teams and Talent Support Operations

• Quickly designing and delivering efficient solutions to solve for immediate issues (technical issues, process implications, etc)

• Acting as an escalation point within the Talent Operations team

• Coordinating and managing craft support across the teams

• Monitoring workload and re-balancing activities across the teams, as required

• Building out reports and dashboards to measure delivery and performance. Establishing a baseline for capacity

• Using data to identify opportunities to improve our talent processes, tools and resources that drive enablement

• Informing senior leadership of operational successes and challenges and advise on solutions and strategy accordingly

• Partnering with key stakeholders across the organization to identify, recommend, and implement opportunities for talent process improvement

• Collaborating with the Talent Support Operations Lead, Americas, to ensure consistency in the employee experience and craft of coordination.

• Strong people leadership and coaching skills, especially in times of ambiguity and change

• Ability to quickly prioritize and action based on competing priorities and technical issues

• Experience in Workday or other HRMS/HRIS

• Deep understanding of Talent/Human Resources processes – including benefits, payroll, employment law, as well as being able to pick up our internal processes quickly

• Demonstrated stakeholder management at all levels

• Experience streamlining disparate processes in a scalable way – preferably through automation

• Growth mindset

• Creative solutions thinker who enjoys the details of execution delivery

Additional Information

Closing date: Tuesday, September 14th at 11:59 PM CEST.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify’s commitments.