Shockbyte Hiring for IT Assistant at Surrey, BC Full Time

ABOUT SHOCKBYTE

Our journey began in 2013 when our founder, Mitch Smith, owned one of the largest Minecraft networks at the time. With the growth of the network, our infrastructure expanded and we started offering Minecraft server hosting. Today, we are the largest game server host in the Asia-Pacific region and offer support for an ever-growing list of games, including ARK, Rust, Valheim and more.

Our mission is to make it easy and affordable for anyone to operate any kind of internet service at any scale. For this, our primary focus currently lies in extending and developing technologies to make running online services easier.

If our dream and journey is something you are passionate about, check out our IT Assistant position below and apply today. Otherwise, other vacancies for our innovative team can be found at *************

ABOUT THE ROLE

As one of our IT Assistants, you will work broadly within the IT Department, assisting with system management, maintaining and enforcing security policies, backup management, internal IT assistance for our team members and various routine IT management tasks. IT Assistants are early members of the IT Department, whose job is to help build the department systems & procedures and later specialise in a specific area.

WHAT YOU’LL DO

Respond to service outages & incidents.

Manage & update the company service status page.

Resolve internal support requests.

Troubleshoot and resolve hardware and software issues.

Create and maintain documentation for use of internal systems.

Maintain internal security policies.

Maintain backups & data recovery procedures.

Setup and maintain user accounts.

Schedule and perform maintenance.

Schedule and perform security audits.

Install, update & configure software.

Perform routine audits of internal infrastructure.

Expand & optimise infrastructure & systems.

Respond to internal service desk queries.

REQUIRED CRITERIA

Prior experience working within an IT environment.

Prior experience using Docker.

Experience with cloud platforms such as AWS.

Experience installing and configuring database systems such as MySQL.

Strong understanding of Linux server management.

Ability to write simple automation scripts in Bash or other programming languages.

Experience with Infrastructure as Code.

Ability to manage source code with Git.

DESIRABLE TRAITS

Experience with Unified Access Planes.

Experience with Kubernetes.

WHY WORK WITH US?

Work from home with flexible working arrangements.

Access to free server hosting for games we offer.

Opportunities to receive Shockbyte merchandise.

A friendly, ambitious and relaxed environment (with scheduled games nights!).

ADDITIONAL INFORMATION

Please ensure CVs/resumes attached to the application are in English.

Interviews are conducted virtually via Discord.

Position may be offered as employment or a contract dependent on candidate location.

DIVERSITY & INCLUSION

At Shockbyte, we are committed to sustaining a workplace where our team feel safe regardless of race, colour, age, sex (including gender identity and pregnancy), sexual orientation, origin, citizenship, marital status, religion, disability, neurodiversity or veteran status.

All aspects of our company are designed to lift people up, not drag them down, and we hope you are as excited about it as we are.

Apply here: *************

Job Type: Part-time

Part-time hours: 20 per week

Benefits:
Company events

Employee discount

Flexitime

Store discounts

Work from home

Benefits