Shell & Whitmore Reliability Solutions LLC Hiring for Customer Service / Office Representative at Rockwall, TX Full Time

Shell & Whitmore Reliability Solutions is a global provider of innovative products and services that increase reliability, performance, and lifespan of industrial assets. We serve the Mining sector in the US, and the Rail sector in the US, Canada, and Mexico.

Job Description:

SWRS Customer Service is on a journey to provide the best in market experience for our customers and business partners from order, through to invoice, and payment. We have a collaborative, flexible, dynamic, and supportive working mindset, where we take a positive approach to being better every day. We believe in creating an inclusive culture and work environment where you can thrive, innovate, and develop; but most of all, be yourself.

Where do you fit in and what are the role responsibilities?

As a Customer Service Specialist, you will be accountable for an assigned customer portfolio to take ownership, drive accountability, and demonstrate and communicate improvements for our customer journey. The Customer Service Specialist is empowered to manage the complete customer experience, from order to cash. The role has close working relationships with the sales and supply chain teams which helps delivers end-to-end customer support that is consistent, adaptive, and reliable to our customers.

The role may focus on some or all the accountabilities below:

Account setup, inbox and process management, order and invoice management (including manual invoicing), delivery review, customer ing, dispute management, credit management and ensuring invoices are delivered and paid on time. Build strong relationships to create “partners for life”, understand customer issues and drive resolutions, and identify and bring forward improvements. Follow all environmental and safety regulations and in compliance with all laws. Manage or participate in special projects as required.

What are we looking for?

Critical to the success of this role is to demonstrate strong Customer Language Proficiency and experience in managing Customer Relationship and Customer Success. We want someone who is at ease talking on the phone to our customers, on a daily basis–someone outgoing and friendly, who strives to make sure our customers are taken care of and feel valued.

Additionally, you will have:

– Working proficiency in English

– Strong Communication and Influencing skills, both internal and external

– Demonstrated ability and commitment to excellence in customer service, from ordering to billing, preferably with international customers as well as domestic

– Collaborative mindset, with easy and natural ability to deliver through and with a team

– A good understanding of Commercial & Economic Acumen and Value Chain methodology

– The ability to lead and drive Continuous Improvement

– Attention to details when dealing with Data Management with high focus on Compliance

Job Type: Full-time

Pay: $22.00 – $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Rockwall, TX 75087: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person