Shasha Insurance Services LLC Hiring for Customer Service Agent at Remote Full Time

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You’ll be in charge of serving and growing the book of clients assigned to you by providing extraordinary service, educating the customer, identifying revenue growth opportunities and generating referrals. Account managers focus on growth within their current book of business while also backing up their co-workers. Our ideal candidate has previous insurance experience and has excellent rapport with clients. If this sounds like you, please start your application today!

Compensation:

$45,000 – $55,000 depending on experience

Responsibilities:

• Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
• Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
• Demonstrate accuracy in processing client policy modifications based on the data given
• Verify new customers coverage and present policyholders with proof of insurance paperwork
• Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
• Maintain a record of customer interactions and follow up on their experience with our organization

• Account remarketing
• Perform miscellaneous input functions
• Establish working relationships with clients, potential clients and companies we represent on the phone, email and on paper
• Supporting teammates with follow up for clients and prospects
• Promptly respond to client needs either on the phone or electronically
• Generating additional revenue on the book of business in the form of increased coverage, account rounding, adding policy features and generating referrals for new business
• Conducting account reviews
• Provide outstanding inbound service on claims, billing questions and endorsements
• Positive Attitude and Efficient Work Ethic
• Other responsibilities as directed by your manager

Qualifications:

• A general understanding of insurance policies and schedules is preferred
• Display strong communication skills, active listening skills, and personal skills
• Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
• Must have high school diploma or GED equivalent

• Organized, structured, punctual and will follow the rules
• Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest

About Company

We are a team of people helping people. Our independent insurance business is based on the relationships we build within our team, our clients, potential clients, our community, and the companies we work with. As an independent insurance agency, we work for our clients, not one insurance company.