Sharons Insurance Hiring for Receptionist/Customer Service at Coquitlam, BC Full Time

We’re looking for an enthusiastic individuals with positive attitudes! Competitive salary, bonus system and full benefits for you and your family.

ICBC(auto insurance), home and commercial insurance broker, customer service rep.

No experience to 1-2, or more experience, all accepted! More languages spoken would be an asset! Mandarin, Cantonese, Korean and more! Computer skills, working efficiently, cohesively with the team will be an asset. Any sort of previous sales, or admin experience will be valued here.

Insurance Level 1 or 2 license would be an asset, but not required.

Responsibilities:

• Greet and receive visitors as they come
• Take on new and existing clients, by servicing them via phone, email or any other methods normal to the duties of an insurance advisor and customer representative.
• Upon receiving a call, email or fax, assist client by applying changes, cancellations and updates to the contract, taking care to meet the client’s needs effectively, while advising and educating in order to ensure the client’s complete satisfaction and retention.
• Establishes personalized telephone contact with the client. Creates a climate of trust conducive to the sale of a home, auto and/or commercial insurance policy.
• Educates and advises our clients on our products, while adhering to the company’s underwriting policies.
• Seizes all sales opportunities, solicitation and product offers
• Quote new clients by using Broker Management Software or Insurer Applications.
• Keep up with any insurance licensing requirements with instructions and guidelines from supervisor
• Manage Incoming and Outgoing Mail and Courier
• Scan and File Documents
• Email billing notices to clients
• Maintain Customer Contact Information in Broker Management Software (TAM), including updating email addresses, phone numbers and addresses
• Prepare New Business and Renewal Letters
• Mail out Policy Documents to the Insured
• Distribute and Triage Faxes
• Update Customer and Policy Data in BMS
• Prepare Home and Auto Quotes in Applied Rater
• Process Endorsements in BMS and Send Requests to Insurance Companies.
• Reviewing and Recommending Ways to improve overall office administration
• Any other office administration tasks as required

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location