SGL Carbon Hiring for Sales Support Specialist at Strongsville, OH Full Time

The position provides support to Area Sales Managers and VP-Sales, as part the Commercial Order Processing team. They also support Order Entry and RFQs for the Americas and provides invoicing of progress billings and follow-up on payments. Supports the Letter of Credit process, as well as other financial instruments. Provides back-office support for the sales department.

Responsibilities:

• Provides support for Aftermarket Sales and Equipment Sales
• Organize daily sales back-office activities, such as – but not limited to:

-Invoicing of Progress Billings

-Support the Letter of Credit process

-Performing market research with guidance of sales team

-Gathering and processing research market and marketing data

-Assist and coordinate with sales team

-Organizing and assisting sales team’s calendar

-Support sales team in pre-sales and post-sales activities

-Proactively improve and maintain CRM data quality and integrity

-Support customers with RFQs and corresponding quotations

• Support Field Service planning, etc.
• Entering orders within SAP
• Tracking open invoices and following up on late payments

Qualifications:

• Associates Degree or equivalent experience
• 1-2 years experience in customer service/technical customer service
• Chemical industry experience will be a plus
• Fluent English, additional (Spanish, German) is a plus.
• Logistics (regulations, export control. Incoterms. Packing, etc.)
• Some familiarity with reading and understanding technical documents such as blueprints, parts lists etc. .
• SAP-system software.
• Knowledge of machining & manufacturing of chemical process equipment is a plus.