Seward Helicopter Tours Hiring for Customer Service Agent / Reservationist at Alaska Full Time

Seward Helicopter Tours and Turning Heads Kennel is hiring customer service staff for the 2022 summer season. This is a full time position. The ideal candidate will thrive in a fast paced environment but can also be self motivating during slow time. Must thoroughly learn about our tours, policies and practices in order to proficiently share this information with guests. Must work well as part of a team.  

Responsibilities may include: 

• Taking reservations and answering questions via phone 
• Safely loading and unloading the helicopters 
• Driving shuttle van 
• Processing payments
• Proving safety information to guests 
• Insuring guests abide by safety instructions
• Making sure guests are geared up appropriately for tours 
• Promoting tours by handing out brochures, business cards and speaking with local businesses
• Keeping office and restrooms clean
• Organizing and restocking merchandise
• Proving supplies for remote camps

Qualifications Needed:

• Adapt with computes 
• Terrific customer service
• Team player 
• Valid driver license
• Comfortable in sales
   

In order to do this job, you must be able to lift 50lbs, LOVE dogs, (Our signature tour involves sled dogs!) and be willing to fly in our helicopters.  You must know how to maintain a positive attitude when variables outside your control don’t align. Weather can be unpredictable and can make our job difficult. Our team requires communication in order to succeed. You must be able to communicate effectively with our both guests and your coworkers.

Our dates of operation are from May 14 – September 12

About Us

Safety and a high level of customer service are our two main focuses. We strive to make sure all guests enjoys their trip of a lifetime with us. We are looking for some who shares this same philosophy.

Seward has a lot to offer – from hiking to water adventures to some of the best views from the air in all of Alaska. There is tons to do and explore. 

We are a company that works hard to over-deliver on our results and has an eye for detail; this means going above and beyond the expectations of our customers and our coworkers. We LOVE what we do.