Seven Talent Hiring for Customer Service Representative at United States Full Time

• $20/hr + benefits on W2
• Fully Remote
• 3+ month contract

**The Customer Support team currently offers 365/12/7 coverage from 9am-9pm EST. You must be flexible to work mornings, nights, weekdays, and/or weekends. Shift times may be subject to change as we expand our team!**

**Previous restaurant experience required**

Our client is a leading food/grocery delivery service! They are seeking a new Customer Support Representative to join their team.

You will be responsible for supporting the merchants that use the ordering platform and will help identify and troubleshoot a wide range of issues such as menu settings, customer UI configurations, ticket printing & routing, and ing reconciliation.

You’re excited about this opportunity because you will…

• Be an early part of a collaborative team that prides itself with world-class customer service for an innovative and industry leading technology platform.
• Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points.
• Address merchant issues with empathy and urgency, ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success.
• Develop a deep expertise in product suite, processes, systems, tools, and how to diagnose and resolve an issue.
• You have a Bachelor’s degree or equivalent amount of work experience 2+ years of work experience in a related role in technology, hospitality, or customer support.

Bonus Points for…

• Familiarity with Toast, Square, Upserve, Micros, Aloha, NCR, or Revel POS.
• Familiarity with G-Suite, Slack, Atlassian, Salesforce.

Interested? Apply today!