Setup Hiring for Information Technology Help Desk Support at Mulgrave, Victoria, Australia Full Time

Job Title: IT Support Helpdesk Technician

Company: Setup4

Location: Melbourne, Australia

Job Type: Full-time/Part-time

Salary: $50,000.00 – $60,000.00 per year

About Us:

Setup4 is an innovative and rapidly expanding IT company headquartered in Melbourne, specializing in cutting-edge cybersecurity solutions, Microsoft 365 Support, VoIP, Email Security, Backup, Managed ICT support services, and Cloud Solutions. Our commitment to delivering superior technologies and exceptional customer service has positioned us as a leader in the industry, catering to a diverse clientele ranging from small businesses to large enterprises.

Position Overview:

We invite qualified candidates to join our esteemed Helpdesk team as a Level-1 Helpdesk Technician. This role presents an exciting opportunity to contribute to challenging projects, enhance technical expertise, and play a pivotal role in ensuring the success of our clients’ IT environments. As a valued member of our team, you will enjoy a competitive salary, performance-based incentives, a supportive team culture, and continuous training and development opportunities.

Responsibilities:

• Resolve complex problems with clients’ systems and applications.
• Assist with fault escalation and resolution following ITIL standards.
• Provide expert Microsoft 365 technical support and recommendations.
• Support the day-to-day operations of Windows environments, including commissioning/decommissioning, performance tuning, and responding to user requests.
• Evaluate, test, and implement solutions to address various technical challenges while ensuring compliance with policies, standards, and best practices.
• Collaborate with subject matter experts to provision and maintain related system configurations.
• Deliver exceptional customer service through effective communication skills.
• Install and commission Servers, networks, and storage devices.
• Provide onsite technical support, as well as support over the phone and via email.
• Recognize opportunities for system upgrades and propose innovative solutions.
• Create and update comprehensive written procedures and technical documentation.
• Promptly respond to service desk calls and provide effective resolutions.

Perks:

• Competitive salary with performance-based incentives.
• Company-provided laptop for work-related tasks.
• A friendly and supportive team culture.
• Opportunity to work on exciting and challenging projects.
• Ongoing training and development opportunities.
• Ability to learn new technologies and implement them.
• Rewards for outstanding performance.
• Discounted hardware for personal use.
• Company sponsorship for relevant certifications.

Technical Requirements:

• Proven expertise in fault and problem diagnosis in a complex IT environment.
• Practical experience with Microsoft 365, Windows, Outlook, SharePoint, DNS, IIS, system upgrades, performance tuning, and migration.
• Proficiency in SAN, Backup, Patching, Anti-virus, and Disaster Recovery.
• Fundamental understanding of computer networking, IP networking, and routing.
• Strong communication skills, both verbal and written, with clients and internal/external stakeholders.
• Basic understanding of public and private cloud technologies.
• Flexible and team-oriented attitude with the ability to work independently.
• Proactive approach, attention to detail, and effective problem-solving skills.
• Availability for out-of-hours work and willingness to travel to client sites in regional areas.

Other Requirements:

• Excellent communication skills.
• Valid driver’s license and access to a well-maintained vehicle.
• Ability to thrive in a small team environment and work autonomously.
• Strong organizational and task management skills.
• Exceptional time management and recording skills, maintaining high billable utilization.
• Passion for Information technology.

What’s in it for you?

Join a successful company that values its team members, encourages a passion for information technology, and offers opportunities for professional growth and career advancement. Experience a welcoming work environment, contribute to exciting projects, and make your mark in the ever-evolving IT landscape.

How to Apply:

Interested candidates are invited to submit their resumes and a cover letter outlining relevant experience on Linkedin. Applications are open to candidates in Melbourne for both full-time and part-time positions.