ServiceNow Hiring for Sr Security Business Analyst at Toronto, ON Full Time

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Job Description

About Digital Technology

We’re not yesterday’s IT department, we’re Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

We are hiring a Business Analyst to join our Threat Defence and Response Team to support our maturity and growth. Working with the Head of Security Operations Enablement, your main tasks will include capturing, managing and driving maturity efforts, performing detailed requirements analysis, documenting processes, and updating stakeholders on the progress of our initiatives.

To succeed in this role, you should have a natural analytical way of thinking and be able to understand and communicate technical concepts to all audiences. You’ll have experience and/or a strong interest in Cyber Security, have an appreciation for security compliance requirements and be passionate about continuous improvement, particularly around business process. Experience in application workflow creation and management would also be hugely advantageous.

Business Analyst Responsibilities:
Evaluating both new and existing processes, identifying new requirements, recommending areas for improvement, and developing and implementing solutions.

Leading ongoing reviews of these processes to ensure their continued maturity.

Driving best-in-practice standards across all areas.

Leveraging the power of our platform wherever possible.

Identifying process automation opportunities and driving them forward.

Supporting the team in relation to compliance and audit requirements.

Conducting meetings and presentations to share ideas and findings.

Ensuring solutions meet business needs and requirements.

Gathering critical information from meetings with various stakeholders and capturing action items, driving them to resolution.

Documenting and effectively communicating progress to cross-functional team members and management.

Creating, managing and communicating appropriate success metrics.

Supporting user acceptance testing to ensure smooth transition.

Qualifications

To be successful in this role:
A bachelor’s degree in business, related field, or an MBA and/ or a minimum of 5 years of experience in business analysis or aligned role.

Experience working with Security Incident Response, Threat Detection and/ or other Cybersecurity teams is highly desirable.

The ability to influence stakeholders and work closely with them to determine acceptable solutions.

End-to-end process management experience.

A track record of following through on commitments.

Excellent planning, organizational, and time management skills.

Excellent documentation skills.

Experience creating detailed reports and giving presentations.

Competency in Microsoft applications including Word, Excel, and Outlook.

US Citizenship required

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.