ServiceMaster Restoration Hiring for Remote Customer Care / Intake Coordinator for rd Shift at Remote Full Time

We are ServiceMaster Elite! We are a recognized leader in disaster restoration services, cleaning services, construction services and have locations on both the West and East coasts. We respond to emergency water and fire damage for residential and commercial customers. We are passionate about what we do and we care about our customers and our employees. Our team excels at customer service and restoring peace of mind. With client focus and customer care- WE RESTORE!

We are currently recruiting for a full-time Remote Customer Care / Intake Coordinator for 3rd Shift!

The Customer Care /Intake Coordinator is accountable for processing and maintaining accurate intake records, customer service and management support. Duties include daily contact with customers (homeowners and insurance related), contractors, vendors, laborers, managers and executives.

Responsibilities:
Taking leads, entering new jobs in database and correctly filling out claim

Scheduling emergency services

Creating electronic and physical files

Printing Emergency Services paperwork for technicians when necessary

Filing on a daily basis

Answering heavy inbound phone calls

Field customer/client phone calls and provide assistance.

Provide support to field teams when needed.

Follow all preferred vendor program guidelines to the letter. – No deviations.

Complete all compliance tasks in operating systems.

Any other duties as assigned.

Qualifications:
Working knowledge of basic office equipment

Experience with Office Suite

Must be able to create written communication without major editing

Must possess excellent written and verbal skills

Must be able to learn and utilize our proprietary software; Xactimate, and others as necessary

Self-driven, detail-oriented

Demonstrated organizational and problem-solving skills

High level of integrity and commitment to the work

A desire to serve our customers and a passion for teamwork!

Excellent customer service skills

Experience in restoration field or service industry (i.e plumbing, hvac, electrical etc) is a plus!

Job Requirements:
This is a full-time position

Must be able to work alternating Saturdays

Shifts Available: 3rd shift 10:00 pm EST to 6:00 am EST

Must be able to support time zones for CST and EST

Excellent customer service skills- must be a “people person”!

Adept at multi-tasking and organization

Must consent to pre-employment screening including a drug test, background check and DMV record check if offered a position with the company

Perks We Offer:
A career where you can develop your skills and have opportunities for career advancement.

Various benefits plans as well as paid sick time, holidays and vacation time depending on your hiring status

Competitive hourly pay: $20-$23/hr

Medical, Dental, Vision, Disability and Life Insurance

Retirement/401K Plan

ServiceMaster Restore, ServiceMaster Elite and Elite Construction are equal opportunity employers to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status

For more information about our company please visit our website https://www.servicemasterrestore.com/