ServiceMaster Restoration Hiring for Remote Customer Care Coordinator (Part Time – Weekend) at Remote Full Time

We are ServiceMaster Elite! We are a recognized leader in disaster restoration services, cleaning services, construction services and have locations on both the West and East coasts. We respond to emergency water and fire damage for residential and commercial customers. We are passionate about what we do and we care about our customers and our employees. Our team excels at customer service and restoring peace of mind. With client focus and customer care- WE RESTORE!

We are currently recruiting for a Part-Time Remote Customer Care / Intake Coordinator for Weekend 2nd Shift!

The Customer Care /Intake Coordinator is accountable for processing and maintaining accurate intake records, customer service and management support. Duties include daily contact with customers (homeowners and insurance related), contractors, vendors, laborers, managers and executives.

Responsibilities:

• Taking leads, entering new jobs in database and correctly filling out claim
• Scheduling emergency services
• Creating electronic and physical files
• Printing Emergency Services paperwork for technicians when necessary
• Filing on a daily basis
• Answering heavy inbound phone calls
• Field customer/client phone calls and provide assistance.
• Provide support to field teams when needed.
• Follow all preferred vendor program guidelines to the letter. – No deviations.
• Complete all compliance tasks in operating systems.
• Any other duties as assigned.

Qualifications:

• Working knowledge of basic office equipment
• Experience with Office Suite
• Must be able to create written communication without major editing
• Must possess excellent written and verbal skills
• Must be able to learn and utilize our proprietary software; Xactimate, and others as necessary
• Self-driven, detail-oriented
• Demonstrated organizational and problem-solving skills
• High level of integrity and commitment to the work
• A desire to serve our customers and a passion for teamwork!
• Excellent customer service skills
• Experience in restoration field or service industry (i.e plumbing, hvac, electrical etc) is a plus!

Job Requirements:

• This is a Part-Time remote position
• Weekend Only
• 2nd Shift is 3:00 pm to 11:00 pm EST Saturday and Sunday
• Must reside in CST or EST time zones
• Excellent customer service skills- must be a “people person”!
• Adept at multi-tasking and organization
• Must consent to pre-employment screening including a drug test and background check if offered a position with the company

Perks We Offer:

• A career where you can develop your skills and have opportunities for career advancement.
• Various benefits plans as well as paid sick time, holidays and vacation time depending on your hiring status
• Competitive hourly pay: $20-$22/hr
• Medical, Dental, Vision, Disability and Life Insurance
• Retirement/401K Plan

ServiceMaster Restore, ServiceMaster Recovery Management, ServiceMaster Elite and Elite Construction are drug free and equal opportunity employers to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

For more information about our company please visit our website https://www.servicemasterrestore.com/

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