Service Quality Measurement Group Hiring for Telephone Interviewer – Full-Time/Part-Time and Remote Positions at Vernon, BC Full Time

SQM Group, a leader in customer and employee experience, is seeking Telephone Interviewers to gather feedback on customer satisfaction. Our mission is to help contact centers improve their customer and employee experience performance – one individual at a time. The ideal candidates for the Telephone Interviewer position will take pride in gathering professional customer experience feedback for Fortune 500 contact centers throughout North America. These positions are scheduled for Monday to Friday from 8:30 AM to 5:00 PM.

SQM Group, a leader in customer and employee experience, is seeking Telephone Interviewers to gather feedback on customer satisfaction. Our mission is to help contact centers improve their customer and employee experience performance – one individual at a time. The ideal candidates for the Telephone Interviewer position will take pride in gathering professional customer experience feedback for Fortune 500 contact centers throughout North America. These positions are scheduled for Monday to Friday from 8:30 AM to 5:00 PM.

Save money on gas by remotely working from your home. For those who work remotely, they must have a quiet and distraction-free working space with an internet connection speed of at least 50 Mbps down and 15 Mbps up. Computer equipment will be provided for remote workers.

We Offer:
Day shift schedule Monday to Friday from 8:30 AM to 5:00 PM

Full-time or part-time schedules

Work from home or work in the office

Wages from $16.00 to $18.00 per hour

Monthly performance bonuses of up to $350 available

Potential annual increases of $0.50/hour based on performance

Extended health insurance and benefits

Qualifications:
Computer knowledge and not intimidated by technology

1 to 3 years of general working experience

High school or equivalent education.

Responsibilities:
Ability to follow SQM standards, scripts, and verbal instructions

Accurate documentation skills

Excellent listening and interpersonal skills

Clear and effective communication with a professional telephone manner

Demonstrate good judgment

Accept repetitiveness of job

Only those selected for an interview will be contacted. Upon hiring, all employees are required to do background screening which will be organized by SQM.

We are an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons, regardless of race, religion, color, sex, age, national origin, disability, genetic information or any factor that is a prohibited consideration under applicable law.