Service Delivery/Service Design and Transition Manager – MUST HAVE SC CLEARANCE Full Time

Service Delivery/Service Design and Transition Manager – MUST HAVE SC CLEARANCE – Telford and remote – 6 months+/RATE: £481 per day inside IR35

One of our Blue Chip Clients is urgently looking for a Service Delivery/Service Design and Transition Manager.

For this role you will need to be onsite in Telford 2 days per week.

Please find some details below:

Clearance required: SC
Location: Telford (Hybrid working will apply to this role, with onsite attendance required 2 days per week – candidates need to be within travelling radius to Telford)

Job Description:

Please note that Security Clearance is required for this role

You will be involved in all aspects of Service Design & Transition across various teams involved with the Project Delivery process.
The role aim is to assure delivery of first-class service components.
SD&T processes provide support to the project delivery workstreams from start of project development life cycle through to live running.
You will be responsible for carrying out assurance activities and SD&T tasks and activities needed to ensure a successful and complete implementation.
You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision.
You will contribute to the SD&T Community receiving and giving education to other SD&T staff in Operational Best Practice, Patterns and Standards

Role objectives will be:-
a) Development of Support Model and Diagrams for components being delivered by project teams
b) Ensure that Application and Technical Support teams have the capabilities in place to deliver the support model
c) Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for teams are managed
d) Coordinate your own SD&T tasks and activities
e) Ensure that the support model is complete, tested and signed off before service go live
f) Provide a point of escalation for SD&T operational issues and risks
g) Ensure operational sign-off of SD&T artefacts at appropriate governance boards and technical reviews
h) Facilitate the review and approval of support process tests across teams

Required Skills:
Interpersonal skills – happy to lead and facilitate meetings while taking detailed notes.
Happy to listen actively and draw conclusions.
Weekly reporting to seniors about assigned projects
Use of a defined toolset to support all of the processes.
Happy to discuss intangible service principles (with help/training) and ability to manage associated risks.
Confidence in your understanding of project and service processes to plan practical and usable solutions to real life problems.
Negotiation and ability to challenge/question
Self-reliance and ability to work independently with supervision.

Optional Skills:
Experience of providing a service to customers.
Risk awareness
Mix of project and service mentality
Excel/Office/PowerPoint
Project experience

Qualifications:
Ideally EM foundation: training will be given to achieve ITIL4 foundation.

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.