Sero Benefits Hiring for Account Manager, Employee Benefits Full Time

ABOUT US

Sero Benefit Consulting is a rapidly growing benefits organization that specializes in modern benefits solutions and self-funded programs. We are industry disruptors, pioneers, and change makers, looking for the same.

Note: This role is fully remote, with some event/client specific travel in the Southwest Region as needed. Candidate must reside is Colorado and hold a Colorado Health & Life Insurance License.

What is our Mission?

We are making waves with our innovative approach and high-integrity customer relation practices. After more than a decade in the Benefits industry, we knew these archaic traditions needed revolution.

Sero’s mission is to provide better benefits and lower costs without sacrificing transparency. We are advocates and allies for our clients, protecting the health and well-being of employees and their families. We provide for their financial security while allowing employers to attract and retain top talent.

Why should you work with us?

We are a relatively new, small startup that has made great strides. As an Account Manager, you will help escalate and expand this profound impact. Anchor in to the roots of a movement from it’s beginnings and secure your opportunity to grow and flourish as we do. If this kind of meaningful challenge excites you, we want to hear from you.

We value tenacity, initiative, and ambition, and hard workers will see the rewards. Under the guide of an experienced, visionary leadership team, you’ll have the chance to cultivate your skills in the Benefits Industry as well as Business & Entrepreneurship.

In 2022, Sero was recognized as Company of the Year by Manage HR Magazine and recently our Founder was featured in Top 100 Magazine for Innovators & Entrepreneurs, and we’ve just barely begun. Join us on this path of hard work, success, and purpose.

ABOUT THE ROLE

As an Account Manager, you will ensure delivery of exceptional service to Sero’s clients by actively managing client accounts. You will manage increasingly complex accounts with a strong focus on self-funded business, and collaborate with internal team members and external carriers and partners.

As an Employee Benefits Account Manager, you will be responsible for management, oversight, and ongoing administration of assigned client accounts, carriers, and vendors. This position coordinates with the client, Lead Consultants, and colleagues, as well as carriers and vendors to facilitate the Client Life Cycle on an annual basis.

Additionally, the Account Manager will work with key team members to identify trends in service and develop proactive action plans that will positively improve the client’s experience.

The Account Manager must be knowledgeable in group benefits and it’s vernacular, have strong verbal and written communication skills, effectively manage projects within specific timeframes, display initiative and resourcefulness to complete tasks, be highly motivated, and work well in a team setting as well as independently.

This position is a highly-collaborative role with clients and third-parties that require some travel and face-to-face meetings. The fully remote lifestyle provides a work-life balance for employees.

KEY RESPONSIBILITIES

• Manage a designated book of business and the client service lifecycle of strategy, compliance, marketing, claims, and administration
• Supports implementation or transition of new/existing lines of coverage by setting up account, collecting documentation, and reviewing plan details with Client and Vendor
• Attend client or prospect meetings and present service plans
• Manage client renewals, and negotiate terms and conditions with carriers.
• Primary contact between clients and insurance carriers. Provide best-in-class service to retain clients
• Creates employee-facing communication materials for open enrollment and Client employee education needs
• Provides benefits administration support to Client’s Human Resources team

Assist the marketing process by:

• Coordinating market and program direction from Team Lead and pre-screen risk with underwriters.
• Prior to sending to market, reviewing submission for quality and completeness, and accuracy
• Ensure clients’ onboarding and renewal experience is as smooth as possible
• Additional duties as assigned

QUALIFICATIONS

EDUCATION

• Bachelor’s degree preferred
• Must hold Life & Health insurance license in Colorado State
• Proactive participation in continuing education classes

EXPERIENCE

• 2+ years of Employee Benefits experience required
• 2+ years of Employee Benefits Account Management experience preferred

KNOWLEDGE & SKILLS

• Ability to work in a fast-paced environment with minimal instruction and a high degree of accuracy, attention to detail and ability to self-check work
• Sets priorities and manages workflow to ensure efficient, timely and accurate deliverables.
• Ability to manage and negotiate multiple priorities and deadlines
• Ability to collaborate and receive feedback
• Keep informed regarding industry knowledge, new product information, legislation, coverage, and technology to continuously improve knowledge and performance
• Strong written, oral and interpersonal communication skills
• Strong functional knowledge of Excel specific to creating, formatting, and evaluating formulas and working within templates. Must be proficient in Excel, Word, PowerPoint, and other MS Office products along with Adobe products
• Advanced problem solving and critical thinking skills

SUPERVISORY RESPONSIBILITY: This position has no supervisory responsibility.

WORK ENVIRONMENT: This role routinely uses standard office equipment such as computers, tablets, phones, and multi-function printers, all of which are provided by Sero Benefits.

Job Type: Full-time

Pay: $50,000.00 – $70,000.00 per year

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Experience level:

• 2 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Denver, CO 80246