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Customer Services & Support
Serenity Healthcare Hiring for Customer Service Representative at Lehi, UT Full Time
Full Job Description
Start your career in healthcare as a Customer Service Representative! We are seeking a highly motivated and customer-oriented individual to join our team and make a difference. As the first point of contact for our patients, you will play a critical role in maintaining positive relationships and enhancing their wellbeing.
Office Hours: 6 AM- 8 PM Monday-Friday and 7 AM-7 PM on Saturdays
Schedule flexibility.
Benefits of working with Serenity
- Above market competitive pay at $16.50/hr
- Insurance benefits (Medical, Dental, Vision)- Serenity covers 90% of your insurance premium
- Opportunity for growth and advancement
- Paid Time Off
- 10 Major Holidays Off
- 401K
- Paid orientation
- Office Lunches and Treats
- Spectacular Lehi Utah views
Job Responsibilities
- Assist with scheduling appointments.
- Respond promptly and professionally to patients via phone and email.
- Connect with and provide a positive experience for patients.
- Educate patients on various treatment options our Healthcare company provides and answer any questions or concerns.
- Record patient information into our system.
Required Qualifications
- High School Diploma/ GED.
- Proven experience in a contact center or customer support via telephone.
- Excellent verbal and written communication, basic math skills.
- Previous experience working with computer-based information systems.
Who We Are
Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity Healthcare is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative, positive, proactive, and open to opportunity for personal and professional development. Being gifted with the opportunity to make a profound impact on the quality of our patients’ lives creates limitless potential for growth within our organization.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.