Senior Duty Manager Full Time NEW

Job content

Company Description

Serco Leisure provides a wide range of leisure services in partnership with local authorities, community trusts, universities, and sporting organizations like Sport England. Our facilities include gyms, swimming pools, outdoor activity centers, tennis courts, and golf courses, all designed to help people of all ages and abilities maintain and improve their fitness. Committed to making a positive community impact, we offer affordable, high-quality fitness and wellbeing programs to encourage participation and healthier lifestyles. Focused on sustainability, we strive to reduce the environmental impact of our facilities while fostering ownership and engagement within the communities we serve.

Role Description

We are seeking a full-time Senior Duty Manager to oversee operational excellence and ensure the delivery of a safe, welcoming environment for our customers at our Flagship site in Mansfield.

The Senior Duty Manager will manage daily operations, supervise team members, handle customer inquiries, monitor facility maintenance, and ensure compliance with health and safety regulations. In addition to leading by example, the Senior Duty Manager will deliver exceptional customer service and support the continuous improvement of services offered at the facility.

Qualifications

• Leadership and team management skills to supervise and motivate staff effectively.
• Operational oversight skills, including compliance with health and safety standards and facility maintenance management.
• Customer service and communication skills to handle inquiries and provide an exceptional experience for a diverse clientele.
• Organizational and decision-making skills to address daily operational challenges and prioritize tasks efficiently.
• Relevant experience in the leisure, fitness, or hospitality industry is highly desirable.
• Qualifications or certifications in First Aid, Health and Safety, and Pool Plant Operations are advantageous.
• Proficiency in IT systems and administrative tasks to ensure smooth operations.
• A commitment to promoting community engagement and sustainability at the facility.