Seneca Sense Technologies Hiring for Online Chat Representative – Entry Level Full Time

Our growing business is looking for skilled problem solvers to join our team as an Online chat representative (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.

Responsibilities

• Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
• Crete relationships with new customers to better understand and achieve their needs
• Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
• Promotes interest in client products and services
• Consistently achieves established standards of the position
• Continually portray and project a positive and professional image.
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed
• Promotes interest in client products and services
• Consistently achieves established standards of the position
• Continually portray and project a positive and professional image
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed
• This position is also a remote position in which you will be working from home.

Qualifications

• This position is also a remote position in which you will be working from home.

Additional Information

• Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality.
• Proficient written and verbal communication skills in English;
• Ability to compose professional emails is a plus.
• Articulate and well accustomed to a client-facing role
• Upbeat positive attitude and professional demeanor
• Strong communication and interpersonal skills- including written and verbal
• PC keyboarding and internet experience needed
• Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment

Job Types: Full-time, Part-time
Part-time hours: 30 per week

Salary: $20.39 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Victoria, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person