Sekeena Johnson Inc Hiring for Customer Service Representative at Savannah, GA Full Time

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities for the position would be

• Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements for the position

• High school diploma
• Computer
• Headset
• 1 year proven experience in supporting client success (on phones or in person)
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Great with time management

Unable to hire people in California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.

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