SeeVirtual Marketing & Photography is Looking For Posting & Client Support Specialist at Remote Full Time

Posting & Client Support Specialist

PLEASE read the entire job description below including the “HOW TO APPLY” section (YES, we’re one of those employers that require you to complete some extra steps, and YES there’s a method to the madness we believe to be well worthwhile!)

Why SeeVirtual

We’re not your average Real Estate Marketing company, and we’re definitely not your average employer either. We hire A Players who are passionate about what they do, love to learn, and thrive on being challenged. We’re passionate about making sure our relationships are mutually beneficial and put our team first in everything we do. That means we’ll spend the time to get to know you, and give you a chance to get to know us. We believe in making sure we really are a mutual fit before moving forward.

If you’re looking for something a little different than the run of the mill 9-5, read on… If you thrive best as part of a team where your ideas are welcome, expected and regularly challenged, read on some more.. If you’re motivated, smart, savvy, can’t sit still and can’t leave a stone unturned, you may have met your match! If you’re able to both collaborate and work independently, keeping organized and managing multiple workflows, then, read on for the rest!

Your Mission

We’re looking for a Posting & Client Support Specialist to join our expanding team at SeeVirtual Marketing & Photography. This position has a STRONG focus on customer support, problem solving and attention to detail. You’ll be responsible for organizing, optimising and coordinating daily posting schedules, handling posting questions & troubleshooting issues swiftly, supporting client account connections (social media and web), fielding client inquiries and helping to get orders into the system where required. Experience with the Meta Business Suite is a strong asset as an ability to navigate this platform and support clients is essential. Basic knowledge of HTML coding/embedding is an asset, but not required.

The Requirements

Working hours are from 8:30am to 4:30pm PST Monday through Friday. You will be working REMOTELY from home, supporting and working with a remote workforce and highly connected virtual team. We meet and interact via video and chat throughout the day. It is crucial that you be comfortable with video chat and have a quiet home workspace to be considered for this position.

You will be required to work the same hours and holidays as the rest of the team (8:30 AM to 4:30 PM Pacific Standard Time) regardless of your own location.

Your Responsibilities

You’ll need to be resourceful and have the ability to figure things out on your own using Company resources, Google search and other resources when necessary. We don’t micromanage so it is essential that you are self-accountable and willing to figure things out on your own when the need arises. We empower talented, motivated people who bring new ideas to the table to make things more efficient. We love for team members to take things and run with them…

Day-to-day responsibilities Include:

• Daily Tour Posting Schedule coordination and Tour Troubleshooting.
• Client Onboarding & Site Connection Coordination (Social Media, Website etc.)
• Customer Support – Taking customer calls and responding to email & text inquiries to assist with client issues from basic technical issues to tour image & posting inquiries to order inquiries
• Delivery Support – coordinating with the production team to support the delivery process as needed and responding to client tour inquiries post-delivery
• Order Entry & additional client support as required
• Helping with organization and automation projects and supporting the rest of the team as needed

Key Skills Required

• Phenomenal organization & communication skills (both with team members internally and externally with clients)
• Knowledgeable & Comfortable with Social Media profiles & permission settings across sites (experience with Meta Business Suite a strong asset)
• Exceptional at sourcing information as platforms and programs change. Self motivated, resource-finding superstar
• Humble and self aware, willing to discuss and share ideas, and take constructive feedback wherever needed to improve
• Driven to learn and grow – always hungry to learn new approaches, systems and processes
• Basic knowledge of HTML coding/embedding an asset, but not required

HOW TO APPLY

In our many years in business, we’ve seen every boring resume and cover letter, they’re all the same. We’re only interested in people looking to get out of that boring cycle, so read below carefully if this still sounds like the right fit for you…

Step 1: Fill out the application form where you’ll be able to share some specific insights about you and your experience and be able to tell us, in your own words, why we should choose you for this particular position over anyone else (cover letter NOT required). You’ll also be asked to include a Google Docs link for your resume (or qualifications) – submissions any other way will be ignored and deleted.

Step 2: Kick back your heels while we review your awesome info. If we feel there is a great potential match between what you bring and what we offer, we’ll reach out to you shortly for the next steps in the process.

We look forward to hearing from you!

P.S. You can read what our customers say about us – we post all feedback, good and bad: http://realpro.seevirtual360.com/reviews/ or google us to see our Google reviews

Job Types: Full-time, Permanent

Salary: $17.00-$19.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• Tuition reimbursement
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Experience:

• Customer service: 1 year (preferred)

Language:

• English and have read the entire job description (required)

Work Location: Remote