Seaside Paper Products Hiring for Office Administrator/Customer Service Rep at Delta, BC Full Time

Seaside Paper is adding a full-time Office Admin/Customer Service Representative to our growing business!

Summary:
This position supports the customer service team by answering the telephone, directing, and screening calls, managing visitors, and other general office support. They are also responsible for serving customers over the phone and by email. The OA/CSR understands his/her role as a brand ambassador and provides positive experiences to all customers through tact and diplomacy.

Job Duties:
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.

Assist customers over the phone or by email with orders and account-related requests and inquiries

Organize, maintain, and coordinate account records and files

Where necessary, assist in compiling data for various reports.

Administer and manage inbound/outbound mail, including priority posts, packages, courier services, product samples, and other correspondence.

Ordering of stationery and janitorial supplies

Requirements:
1 Year of experience in an office environment is required, OR certificate in admin/business.

2 years of customer service experience (Can be in areas of Food Service, Retail, etc.)

Experience in manufacturing would be ideal but not required

Excellent Telephone Etiquette – Ability to screen calls and be firm

Communication – Good with customers and has the ability to say no to customers tactfully

Outgoing personality

Team Work – Willing to help others when needed

Reliability – Someone who can commit to full-time employment

Problem Solving & Analytical aptitude

Accountability and Dependability

Good computer skills. Confident using Word & Excel

Flexibility – Able to stay liquid with changing priorities

Strong customer service and troubleshooting skills

Exceptional conflict resolution, negotiation, and objection handling skills

Able to effectively communicate both verbally and in writing.

Must also have legible handwriting

Strong attention to detail

Quick to learn new computer programs

Proven data entry and typing skills

Strong work ethic and positive team attitude

Lifting or moving 10-20lbs may be required

Hours of Work:
Monday to Friday 8:00 – 4:30

What we offer:
Extended Health & Dental Benefits

Employer matching GRRSP, 2% after 2 years, 5% after 3 years

3 weeks vacation to start

Interview Invitations will be sent by EMAIL. Please ensure to provide the correct email address and that you periodically check your SPAM/JUNK Folder.

About Seaside Paper Products:
For more than 40 years, Seaside Paper Products has been leading the industry as an innovative custom converter of specialty paper products for a diverse range of industries across North America. Seaside Paper operates from a 90,000-square-foot state-of-the-art manufacturing facility located in Delta, BC.*No Recruitment or Placement Agency calls please*