Scotiabank Hiring for Customer Experience Associate (15 hours/week) – Danforth & Main, Toronto at Toronto, ON Full Time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

What you’ll be doing…

The most important characteristic of our Customer Representatives is their ability to help our clients. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Representatives are people-centric and able to connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for

Nurturing rich, long-standing relationships

Being a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

What you’ve learned…

How to build strong customer relationships and deliver excellent customer service

How to uncover and solve the customers’ needs

How to explain complicated things simply

Demonstrated success in a target based performance environment, as well as contribute positively to a team-oriented work environment

Demonstrated an eagerness to learn and determination to succeed

What we’re offering…

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers

A rewarding career path with diverse opportunities for professional development

A competitive compensation and benefits package

Internal training to support your career growth and enhance your skills

An organization committed to making a difference in our communities – for you and our customers

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.