Scotiabank Hiring for Canadian Banking Intern/Co-op (Summer 2022) – Intern, Customer Loyalty Operations at Toronto, ON Full Time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Intern, Loyalty Customer Operations

Summer 2022 (May to August)

Why work for Scotiabank?

Scotiabank is a leading bank in the Americas. We are powered by our 93,000 high-performing teammates who make a real difference across the globe as a leading provider of advice, products, digital experiences, and financial services.

This is a place where you’ll get to learn and develop your skills, while being recognized for your hard work. At Scotiabank, we’re passionate about bringing our whole selves to work, allowing us to create inclusive work environments for everyone to enjoy.

Who we are

The Loyalty and Partnerships business is comprised of the Rewards program within Scotiabank. The launch of the Scene+ Program was a recent accomplishment by the L&P group. With a focus on the rewards redemptions, this is a fast paced, dynamic business line focused on driving a winning customer experience, deepening relationships, and driving portfolio profitability.

You will

Manage internal and external partner customer escalation and resolution

Have excel knowledge (knowing how to track and create pivot tables)

Be the day to day point of contact to help manage ad-hoc escalations from internal leadership

Have a customer focus approach, putting the customer first

Assist the team with monthly dashboard reporting

Contribute to the overall business objectives set out by the Loyalty and Partnerships team

Champion a high performance environment and contributes to an inclusive work environment

Who we are looking for

All interested applicants must be enrolled in a program with a post-secondary educational institution. We will confirm with your school that you are enrolled.

Ability to effectively and concisely communicate issues identified through escalation management

Strong Excel skills

Strong written and verbal communication skills

Ability to work in fast paced environment

How do I Apply?

For students, we believe evaluating you through relationships over resumes, and are focused on learning about who you are and what you’re interested in to uncover your true potential. In short, we don’t believe resumes will provide us with an accurate depiction of what you’re truly about in order to properly assess your potential. Instead, we want to get to know YOU and hear about the experiences that have shaped you. We do not want you to submit your resume, instead we ask that as part of your application, you complete the below:

1) Complete your PLUM Profile: http://bit.ly/2LrnflD

2) Save your PLUM Profile as PDF. Click here to learn how

3) Complete a very short one-way video interview by clicking: https://ca.rivs.com/47-15-36/ (if you have already done this, you don’t need to do it again)

4) When it prompts you to submit your resume, do not attach your resume! Instead, attach your most recent transcript and your PLUM profile in one PDF under the “resume” section. Cover letters are optional.

Note: You do not need to complete your PLUM profile or video interview multiple times if you are applying to multiple positions. Also, we have full access to your entire profile from Plum and won’t use the screenshot but it’s a great reminder for each of you to have completed it.

We thank you all for your interest in Scotiabank! However, only those selected for an interview will be contacted. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs

**In order to be considered for student opportunities at Scotiabank and/or Tangerine, you must submit your PLUM Assessment and Video Interview. **

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.