Scotiabank Hiring for Business Operations Contract Specialist, Scotia Digital at Toronto, ON Full Time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Scotia Digital’s Digital Business Operations Office department in Toronto, Ontario ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are compliance with governing regulations, internal policies, and procedures.

Is this role right for you?

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Oversee the end-to-end contract process. Actively identify and provide recommendations / ideas for process improvements.

Has accountability for the performance and results of the contract and hiring process, and provides reporting and updates to management accordingly.

Assist hiring managers with Scotia Digital hiring approval process, and provide management with consolidated, annotated reporting of the hiring program’s progress.

Support the overall success of the team with various tasks and process contracts as needed.

Take full responsibility for all inquiries, concerns, and complaints directed to him / her by resolving those matters within their discretion to the internal client’s satisfaction or by referring to the appropriate source.

Work with Recruitment team and Hiring Managers to ensure timely updates of reports and dashboards.

Supervise and manage large and complex administrative operations including obtaining approvals, consolidating, and tracking metrics. while simultaneously responding to inquiries in a timely manner.

Develop and maintain a thorough knowledge of the Digital Business Operations Office team’s objectives, goals, and key milestones.

Project support – You will work closely with Digital Business Operations team members and partners, leading a variety of projects and providing support as needed. Includes organizing lunch & learns for Hiring Managers.

Maintain SharePoint pages and process documents.

Relationship building/management – you will build and maintain great working relationships with Digital users, external vendors, and other stakeholders across Scotiabank.

Assist the Manager of Contract Operations as well as the Senior Manager of Business Operations with delegation and duties and step in to support as needed.

Report any process breakthrough and issues to higher management and provide valuable strategic resolutions.

Possess leadership capabilities and behaviors, may have supervisory responsibilities coordinates the execution of assigned workstreams and projects for the team.

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role?

Ability to inject a high level of energy into your work.

Super organizational skills and an attention to detail.

A friendly attitude with great communication skills.

The ability to multi-task and adapt to new situations.

The ability to liaise with many different external and internal stakeholders and team members.

Confidence starting and taking over projects that you haven’t necessarily had experience with before.

Experience building up office culture through relationship building and creative problem solving.

Experience improving efficiency and productivity in an office.

Good interpersonal and communication skills, and exercise diplomacy and judgement, to effectively work with end users and other stakeholders from other areas of the bank.

Ability to quickly acquire a holistic view of the organization’s operations, proactively perform process analysis to identify pain points and bottlenecks and put forward improvement recommendations to streamline operations.

Strong knowledge of operations management and excel.

What’s in it for you?

We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!

We provide you with the tools and technology needed to create meaningful customer experiences

You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world

We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole

Dress codes don’t apply here: being comfortable does

Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment

Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones

A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!

Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

• Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.

Work arrangements: Fully remote / Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.