Scientific Games Hiring for Customer Service Representative at Remote Full Time

The Player Service Representative will be the first point of contact between Winners and the Licensing Customer Service and will answer questions regarding the status of drawings, prize, entries, websites, and apps

Location: First Week will be on site in Alpharetta, GA, afterwards position will be 100% remote

Pay: $15.00 eligible for annual bonuses

Schedule: Varies based on the business needs must be flexible and ok working days/nights and/or weekends.

Responsibilities / Essential Functions

· Primary responsibility is issue resolution and player education via inbound player contact

· Understand and advise on all MDI Licensed instant games according to state lottery guidelines and protocols.

· Communicate in an accurate and professional manner.

· Other duties as assigned.

Position Requirements / Skills & Abilities

· Must have excellent interpersonal, verbal and written communication skills.

· Ability to maintain a positive working relationship as part of a team

· Two years experience in the lottery industry or customer service operations.

· High School Education or higher required.

· Must have the ability to multitask and work independently.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• Must be able to pass an extensive background check and drug screen.
• Are you ok with the posted schedule and pay?
• This is a remote position, however the first week will be on-site in Alpharetta, GA. Are you ok with this commute for the first week?

Education:

• High school or equivalent (Required)

Experience:

• Technical Support: 1 year (Preferred)
• Customer service: 4 years (Required)
• Call Center: 2 years (Preferred)

Work Location: Remote