Customer Support Engineers responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. As a manager, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
Ultimately, you should lead by setting a good example and engage the team to achieve goals and you will help establish our reputation as a company that offers excellent customer support during all after-sales procedures.
Your ability to help customers succeed with their Talent Development will have a direct and visible impact to Schoox’s bottom line. For us, outstanding customer service is a measurement of our success.
Responsibilities
Requirements
Skills & Competencies
At Schoox, we’re more than a workplace; we’re a community built on integrity, excellence, authenticity, compassion, and curiosity. We’re proud to be an equal opportunity employer, and we welcome applicants from all walks of life. Regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected status—we believe that every person has something unique to contribute. Join us in going beyond traditional workplace learning, where we put people before process in our product and our culture. At Schoox, your talent and perspective will be cherished. Together, we’ll create a transformative learning experience for all. Apply today and be a part of something extraordinary!
Salary Range $100K – $140K
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