IT Internship (12 months) – IT Onsite Support

Stonehouse – United Kingdom

Job title:

IT Internship (12 months) – IT Onsite Support

About Us:

We are Schlumberger, the leading provider of technology and services to the energy industry. Throughout much of the oil and gas lifecycle in over 120 countries; we design, develop, and deliver technology and services that transforms how work is done.

We define the boundaries of the industry by unleashing our talented people’s energy. We’re looking for innovators to join our diverse community of colleagues and develop new solutions and push the limits of what’s possible. If you share our passion for discovery and want to find out what you could really do, then here is the place to do it.

We are committed to being at the forefront of the industry’s shift towards sustainable energy production – delivering both measurable social and environmental progress. Sustainability is an important part of our history and a critical element of our future. We are proud to have a comprehensive sustainability program that is embraced throughout the organization, and responsive to local goals and driven by local teams. Our sustainability focus is made up of three components which align with the UN Sustainable Development Goals (SDGS) – taking climate action, creating opportunity, and empowering local teams.

Location:

Stonehouse, Gloucestershire, UK.

Stonehouse Technology Centre (SHTC) is the Schlumberger drilling Centre of Excellence. It supports Schlumberger Oilfield Services through innovative engineering and quality-driven manufacturing, with portfolio emphasis on rotary steerable systems, Measurement While Drilling tools, Specialised Measurement tools and Rechargeable Batteries for Downhole use, and power source products.

Over 300 employees work in SHTC’s modern, fit-for-purpose building in scenic Gloucestershire. The facility was constructed to handle future demand for PowerDrive tools with an efficient workflow that ensures assembled tools are extensively and rigorously tested before delivery. On site, tools can be monitored using state of-the-art hardware and connectivity that link SHTC to all field locations.

SHTC continues Research & Development investment for new technologies, extending operational limits so that clients can reach hotter, deeper reserves.

Job Summary:

Desktop Support is the second point of escalation for the resolution of customer PC related incidents, requests or changes as per the established Service Level Agreements (SLA).

Essential Responsibilities and Duties:

• Trouble shoot and resolve PC incidents
• Perform IMAC (Install, Move, Add and Change)
• Staging of PCs
• Hardware & software maintenance and support
• Asset management
• Coordinate with Break/Fix vendor for hardware repair
• Do the bronze site visits as according to the scheduled calendar (driving license/own transport required(desirable))
• Assist and work closely with Site Security Officer on IT security issue and virus eradication effort
• Have a good understanding on the IT pricing
• Have a good understanding of the IT Processes and Procedures
• Comply with IT standard processes and procedures
• Active participation in regular staff meetings as coordinated by Service Delivery Manager
• Maintain working area to professional standards
• Comply with Schlumberger QHSE and IT security policies

Qualification:

• Studying towards or has already completed a Bachelors or Masters in IT related degree

Competencies:

• Excellent customer service skills
• Good interpersonal and presntation skills
• Fluency in ENGLUS
• Willing to work flexible hours when appropriate
• Ability to handle multiple projects and tasks simultaneously
• Ability to communicate effectively with customers, peers and management
• Ability to work under pressure

Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.