Schema App Hiring for Customer Success Manager at Guelph, ON Full Time

We are flexible first at Schema App which means you choose where you work, at the office in Guelph, at home, or a combination of both!

Our team at Schema App are the go-to structured data experts helping customers stand out in search and get more clicks. Brands like SAP, Keen, Upwork, Henry Ford Healthcare choose our software and customer success to help them achieve their search goals because of our innovative tech, awesome customer experience, and measurable ROI. We are looking for a Customer Success Manager to join us on our mission to help digital strategists worldwide manage how their brand shows up in search. You will work with our customers to help them leverage our tools to get awesome results and educate them on new possibilities beyond search for their data. You will work closely with the broader customer team (marketing, sales) and engineering to get the job done for your customer and have a little fun along the way. No prior knowledge of schema markup is required.

What you’ll do:
Work closely with a subset of our customers and become a trusted advisor to them.

Spearhead professional schema services including strategy, ongoing sync-ups, and training.

Execute across all stages of our customer journey to ensure that our customers reach their desired outcomes.

Provide content recommendations based on a deep understanding of Google’s structured data documentation.

Lead quarterly business reviews consisting of in-depth analysis of results; incorporating data from Google Search Console and Google Analytics.

Drive repeatable, predictable outcomes and experiences for Schema App’s customers.

Identify customer needs and collaborate cross-functionally with other great ‘Schemers’ to produce great outcomes.

Proactively conduct market analysis and monitor competitive activity.

Create internal and external documentation including media posts, videos, and step-by-step tutorials.

Who you are:
First and foremost, you are a lifelong learner and problem solver.

You have experience working with enterprise and strategic accounts.

You’re passionate and excited about Customer Success, technology, and being part of a fast-growing SaaS company.

You have the ability to learn and apply technical concepts such as HTML, tags, classes, and categorization. You also have the ability to teach and enable others on these concepts.

You have the ability to augment/customize the Customer Lifecycle with value add programs and processes tailored to customer needs.

You have exceptional verbal communication, written communication, and presentation skills.

You have solid time management skills; you are able to manage competing priorities and always follow through.

Nice to have:
Familiarity with SaaS metrics such as ARR, Net Revenue Retention, NPS and Churn.

Knowledge of SEO and/or Schema Markup.

Familiarity with the Digital Marketing industry and ecosystem.

An appreciation for corny jokes!

How our team responded when we asked them why they like working at Schema App:

“Life/Work balance is a priority with weekly one-on-one meetings ensuring that the team’s head and hearts are doing well and we are set up for success.”

“By far it’s the people. I think we have a great team who respect each other and spontaneously collaborate – truly smart people, and, well, sensible and personable management. The corporate culture isn’t forced, it’s natural.”

“Schema App lets you shine. The management team uncovers your strengths and enables you to do work in areas that you naturally excel. This kind of cooperation, support, and empowerment has built a team of individuals who are both passionate and skillful in their roles, making for an incredibly positive and relaxed work environment.”

“It’s exciting! We have amazing people, awesome solutions and we’re winning daily!”

Life as a Schemer.

You will have the opportunity to grow in your role and within the organization as career growth and development is one thing we focus on at Schema App. Between our weekly 1:1, Career Logbooks, Quarterly Development Goals – we are invested in helping you grow to have an awesome career at Schema App.

On top of competitive pay, we offer generous benefits for health & wellness and your coverage starts as soon as you do. We believe in taking breaks from work to get rested and rejuvenated. Our leaders walk the talk, booking vacation days, and making sure they can stop work each day at a reasonable time to have additional life interests.

We are a diverse, motivated, and smart team that encourages people to have opinions and bring their whole selves to work. This is something we are very proud of.

Finally, our teams take time to make meaningful connections, whether that be as a company or within our smaller teams at outdoor get-togethers, over virtual lunches, or in our special interest chats.

Schema App is an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We do not discriminate on the basis of race, religion, colour, nationality.