Scafom-Rux North America Hiring for Customer Service Scheduler at Brampton, ON Full Time

Who We Are:

An exciting development opportunity awaits at Scafom-Rux North America’s Brampton, ON location; a leading supplier of quality-driven swing stage and scaffolding systems throughout Canada and the USA. Supported by seven global manufacturing facilities, our innovative products are designed to deliver operational efficiency to our customers. Apply today to learn more!

Your Opportunity:

We are looking for a Customer Service Scheduler to join our dynamic and growing team located in Brampton, ON.

General Responsibilities:

• Coordinates the shipment and pick-up of rental equipment
• Plans and executes deliveries and pick-ups in an efficient manner for Scafom’s fleet of trucks, daily
• Communicates with drivers throughout the day to make sure that deliveries and pick-ups are being done efficiently
• Collaborates and communicates with sales representatives, labour crews, customers, and on-site work forces
• Tracks, traces, and updates the status’ of incoming and outgoing shipments
• Maintains an accurate log sheet of daily moves for Scafom’s fleet of trucks
• Engages with customers and drivers with a positive attitude
• Provides additional backup support for all operations
• Receives emergency and non-emergency calls and records all significant information
• Addresses problems and requests by transmitting information or providing solutions
• Prioritizes calls according to their urgency and importance
• Uses RAM software to track and send crews, vehicles, or other field units to appropriate locations
• Monitors the route and status of field units to coordinate and prioritize their schedule
• Provides field units with information about orders, traffic, obstacles, and requirements
• Enters data into the computer system and maintains logs and records of all activities and other information
• Keeps records of all overages/shortages of products coming back from rentals
• Investigates all overages/shortages and finds out where they came from, and how they happened
• Inputs orders for the swing stage and scaffolding departments
• Processes all outgoing delivery paperwork accurately
• Processes all incoming receiving paperwork accurately
• Processes equipment transfers in-house and from different warehouses
• Develops a truck loading schedule daily

Experience & Qualifications:

• 2+ years of experience in the customer service field, same or similar industry experience is preferred but not required
• Strong communication and interpersonal skills
• Strong organizational skills and attention to detail
• The ability to multi-task and prioritize them as needed
• Proficient in MS Office (Outlook, Word, intermediate Excel)
• The ability to adapt and learn quickly
• A team player with the ability to work independently
• Experience with RAM software or similar software experience is preferred

What We Offer:

• Competitive Base Compensation
• Benefits
• Supportive Colleagues and Leadership Team

Scafom Rux North America is an equal opportunity employer and welcomes applications from all interested parties. We are pleased to accommodate individual needs of job applicants throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act, 2005 (AODA). If you require accommodation at any time throughout the recruitment process, please speak with the Hiring Manager.

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Brampton, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 2 years (required)