SBP Hiring for Client Services Coordinator at New Orleans, Louisiana Full Time

Ready to make a difference?

As an AmeriCorps member serving with SBP, you will become part of the growing national service movement, and have the opportunity to develop and hone professional skills with a dynamic social-impact organization that is pioneering a new model for disaster recovery. 

As a Client Services Coordinator, you will champion SBP’s work to serve our disaster-impacted clients best, fortifying them from reaching their breaking points. Client Services Coordinators serve as a liaison for disaster survivors, offering them support throughout their recovery journey by assessing needs, providing referrals, and guiding the application or construction processes. 

Essential Functions:

• Move each of your 30-40 clients closer to moving into their rehabilitated homes.
• Interview prospective clients and work with them to complete an application for assistance.
• Present prospective client cases to Executive Director and/or Community Engagement Manager for acceptance into SBP programs.
• Assist clients in completing applications to utilize available funding programs earmarked for the recovery needs of disaster-impacted individuals in the local community and assist the client in navigating these programs throughout the rebuilding process.
• Research and refer clients who are in need of housing, food, or other needs to appropriate services.
• Act as a reliable point of contact for the client throughout the rebuilding process; ensuring the client understands where they are located in the program pipeline at all times.
• Track client progress and report weekly to Community Engagement Manager on progress.
• Input client data and upload documents into client database (SalesForce); update case notes daily.
• Expedite client’s path to completion of construction in any way possible, often through creative means.
• Advocate for the client both to outside organizations and internally within SBP.

Benefits:

• Monthly Living stipend of $1,600
• An additional $175 monthly housing stipend for individuals who have previously served in AmeriCorps, NCCC, or VISTA
• An education award of $6,345 upon successful completion of each 10-month term
• Eligibility to postpone repayment of federally-guaranteed student loans during their service term. (The National Service Trust will also pay all or a portion of the interest that accrued during the service period.)
• Free limited benefits health coverage
• Access to the AmeriCorps Member Assistance Program
• Child care assistance
• Valuable professional development and opportunities to further their career

*COVID-19 Safety Statement: SBP requires COVID-19 vaccinations for all team members. SBP team members closely interact with vulnerable populations. As such, we have an obligation to ensure that no team member poses a direct threat to the health or safety of our clients, themselves, or others in the workplace. All vaccinated team members will be required to submit photocopies of the front and back of their vaccination cards prior to onboarding with SBP.