Savory Hospitality Hiring for Catering Accounts Coordinator at New York, NY Full Time

About Savory
Savory is a full-service, boutique hospitality firm on a mission to elevate the corporate dining experience, making it fresher and more reliable with a focus on quality food experiences and hospitality excellence.

At Savory, we have a common thread that resonates through everything we do: PASSION! We are passionate about the creation of our menus, where our food comes from, and, most importantly, we’re passionate about our people and the hospitality we show to our clients, our vendors, and each other. Our rapid growth has prompted us to seek qualified individuals that will add a positive impact to our team and help shape the future of Savory.

About the role
The Accounts Coordinator at Savory plays a key role in facilitating smooth operations for our Accounts team. Our ideal candidate will address customer needs with a heavy focus on inbound calls and prospective client outreach. This person will manage accounts to drive sales by growing client relationships and providing high-quality service for favorable resolutions. Additional responsibilities include building customer relationships by drafting proposals, responding to customer inquiries, and organizing arrangements related to corporate catering and events.

This role is a key addition to our growing team. Here are some examples of the primary responsibilities of our Accounts Coordinator:

• Payment management
  • Processing credit card payments
  • Troubleshooting payment issues
  • Customer service and account setup support
• Account operations support
  • Taking phone messages when the team is unavailable
  • Completing daily and weekly ing in finance, staffing, operations, etc.
  • Managing the accounts team calendar
  • Ownership of Flex software including but not limited to: placing internal BEOs, troubleshooting any issues with the Flex support team, adjusting bulk applications on managed client BEOs, collaborating with Finance team to update invoices with client information.
  • Drive 3rd party ordering of Kosher and Halal meals
  • Facilitate all necessary communication between departments for custom order requests
  • Prepare necessary materials for offsite client visits and onsite meetings
• Client outreach and business development
  • Maintain and continue to build out internal documents and client ‘cheat sheets’
  • Manage client appreciation: gift bags, thank you notes, personalized letters etc.
  • Collaborate with Accounts Managers and Director to brainstorm creative approaches to win new business and grow existing accounts
  • Conduct prospective client outreach under the supervision of Accounts team leadership, exemplifying Savory’s hospitality standards
• Other duties as assigned to support the Accounts team

What we’re looking for
At Savory, our people are at the heart of everything we do. We’re a tight-knit team of passionate, innovative culinarians who strive to live our values every day: authenticity, curiosity, collaboration, solutions, and community.

Your experience should show us the following:

• A passion for hospitality, food, and beverage
• Flexibility and comfort with shifting priorities and multitasking in a growth-focused, client-driven environment
• Excellent, clear communication skills, written and verbal
• Relationship and team-building skills
• A hospitable nature with the ability to stay calm and collected under pressure, gracefully solutioning challenges internally and externally
• Strong time management skills and keen attention to detail
• Proficient in Microsoft Office Suite, Outlook, and Teams
• Experience with catering software (Flex Catering) is a plus; willing to train the right candidate!

In addition to a growth-focused work environment, our talented team enjoys:

• Competitive base salary ($60,000 – $65,000), depending on experience
• Company-sponsored medical plans, including health, dental, and vision insurance
• Unlimited PTO
• 401K matching program
• Flexible Spending Account (FSA) and transit enrollment