Santander Holdings USA Inc Hiring for Head of Digital Marketing Full Time

WHAT YOU WILL BE DOING

The new Head of Digital Marketing will partner with the CMO to drive leading-edge strategies to advance Santander Bank’s digital footprint. This role will lead a team of digital marketing professionals that manage the planning, execution and optimization of Santander’s digital programs. This includes developing digital content, engaging with audiences across digital channels and optimizing marketing investments.

Serve as a key thought leader for Santander Bank NA’s complete digital ecosystem driving the digital vision and strategy with the CMO.

Increase customer engagement by nurturing consumer needs, building trust, educating on the Bank’s products/services and offering personalization. Ensure existing and new service offerings enhance the overall experience with Santander Bank and connect to the core attributes of the Company’s user base.

Focus on consumer engagement, loyalty and a differentiated omni-channel experience. In this capacity, forge strong working relationships with the Head of Digital and the Head of Social Media as well as the other direct s of the CMO – Head of Strategy, Head of Advertising & Brand, Head of Operations, Head of Consumer Experience and Head of User Experience (UX) and Head of MarTech, who are all important stakeholders.

Create an omni-channel strategy that is cohesive, consistent, and engaging. Grow and upgrade organizational capabilities in digital/social and seamlessly integrate marketing campaigns across all consumer touchpoints. Understand consumer journeys and shifts in online behavior as well as competitive activity. This strategy should drive customer engagement, increases Santander’s digital reach, and directly contributes to growing revenue and developing meaningful consumer insights

Establish a digital transformation agenda for the organization and oversee implementation across the enterprise.

Working across all digital platforms, leverage data to develop targeted marketing campaigns that enhance the brand, reflect current consumer trends, and anticipate where the consumer is going.

Lead the continuous enhancement of all Santander Bank NA consumer facing digital properties with a focus on the website and app,

Oversee budgets for digital marketing initiatives and execute applicable programs against it.

Work with cross-functional partners in Marketing and IT to define a customer experience that reflects evolving consumer behavior and leverages data, business analytics, and digital technologies including social media and mobile platforms.

Partner with IT on the identification and acquisition of technology, tools, and talent to fully leverage digital data to support the execution of digital strategy.

Develop and lead all relevant internal digital services, including web design, web development, and digital asset management. Simultaneously, manage all external digital agency relationships.

Create, develop, and retain a strong performance-oriented digital marketing team—one that operates with clear objectives and strategies in order to achieve brand, sales and profit goals.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

15+ years of management and practical work experience focusing on marketing with an emphasis on digital.

Expert understanding of digital marketing initiatives and technologies with demonstrable experience in developing app strategies for exceptional customer acquisition and retention.

A track record of constantly improving customer experience and deploying digital best practices.

Significant experience managing an omnichannel business and digital platforms of relevant scale; experience in financial services and/or tech company preferred.

Depth of experience in managing and growing consumer engagement, and the ability to leverage data that informs customer segmentation, acquisition and retention strategies, and targeted marketing.

Strong analytical skills with the proven capability to use data to drive business decisions and marketing optimization. High level of business and financial acumen.

Proven experience in digital team management and the ability to build a team to support digital marketing objectives.

Experience leading a cross-functional team that is dedicated to the development, testing, validation, and roll out of a marketplace delivery strategy.

Proactive, forward-thinking, and agile approach to new digital/eCommerce opportunities including the ability to develop, implement and execute new growth strategies.

Outstanding communication skills, both verbal and written, as well as strong executive presence and presentation skills.

Strong leadership, confidence without ego, and a collaborative yet driven style; able to quickly establish rapport, credibility, trust, and respect across all levels of the organization.

Good listening skills, a natural people-orientation, and openness to ideas, suggestions, and constructive feedback.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. English

Primary Location: Miami, Florida, United States of America

Other Locations: Florida-Miami

Organization: Santander Bank N.A.