San Francisco Campus for Jewish Living Hiring for Service Desk Technician at San Francisco, CA Full Time

EMR Project Manager – Full-time

Our Services:

As a leading senior services and healthcare organization in Northern California, we provide a continuum of care and social services to enable seniors to age well and live their lives to the fullest. Jewish Home, founded 151 years ago, is committed to enriching the quality of life of older adults of all faiths.

Service Desk Technician Overview:

The IT Project Manager/Business/EMR Analyst will aid in solving organizational information technology problems by collecting and analyzing business requirements, recommending computer programs, software, hardware, maintaining and documenting system controls, processes and protocols. Job function will be split between new technical solutions and developing/applying improvements to the Electronic Medical Records system. This position will also assist in the maintenance of the computer desktop and server environment by collecting and analyzing requirements, resolving problems, installing hardware and software solutions, and supporting Jewish Senior Living Group (JSLG) IT Service Desk and Systems Engineering teams.

What you’ll do as a Project Manager:

• Project Management:

• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Improve systems and processes by researching solutions; designing modifications and providing recommendations.
• Define project requirements by identifying project milestones, phases, and elements.
• Design new IT solutions by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Collaborate with stakeholders and IT team members.
• Work with IT vendors to source software and/or hardware solutions based on business requirements gathered, and ensure proposed solutions meet the needs of the business community.
• Monitor project progress and tracking activity; resolving problems; publishing progress s; and providing recommended actions.
• Maintain system protocols and recommend controls; write improved procedures.
• Provide references for users by writing and maintaining user documentation and training end users.
• Maintain user confidence and protect operations by maintaining proper information confidentiality (i.e., adherence to HIPAA guidelines)
• Prepare technical s by collecting, analyzing, and summarizing information and trends.

EMR:

• Evaluate team requests (e.g., clinical, admissions and social services) on process improvements or system enhancements to the EMR system
• Work with the hosting vendor(s) to assess feasibility, define requirements, review Statements of Work and manage implementations.
• Evaluate existing EMR processes, order sets, ing systems and work with the user base to make incremental improvements to the efficiency of the system
• Test new features and facilitate roll out of quarterly system updates.
• Perform thorough user acceptance testing on quarterly EMR upgrades.
• Coordinate testing findings with both clinical and finance teams for defects identified and new features in the release.
• Establish and maintain productive relationships with department heads to help drive adoption of systemic improvements.
• Establish and maintain productive relationships with technical resources within the vendor ecosystem
• Administer myUnity roles
• Facilitate the development of new curriculums; document curriculum requirements; partner with vendor to develop the curriculum; coordinate trainings with Education team and EMR vendor; produce guidance documentation as needed.

Why you should work for us as a Project Manager:

• Medical
• Dental
• Vision
• Paid time off
• Tuition reimbursement
• Eligible employees can sign up for 403(b) with matching contributions
• Commuter check program
• Weekday shuttle service provided to and from Glen Park BART station

For you to be a successful Service Desk Technician:

• Associates Degree or equivalent, or 3+ years in a Helpdesk Support position
• Experience in a service desk/customer service team environment with setup, configuration, and troubleshooting of Windows and MAC OS desktop/laptop hardware and software.
• Knowledge of Microsoft Office Suite, including Outlook and Active Directory, DNS, DHCP, Group Policy, NTFS share permissions, Office 365
• Excellent written e-correspondence and verbal communication skills
• Self-motivated, organized, and able to work well both independently and in a team environment, with an appropriate sense of urgency

IT| Project Manager | EMR | Upgrades | Implementation

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”

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